Hi Dean,
Thank you for your reply.
We can try some general troubleshooting steps first an see how it goes.
1- Repair an Office application - Office Support (microsoft.com)
2- Create an Outlook profile (microsoft.com)
- After that if the issue persist you can analyze your outlook mailbox for indexing.
Open your control panel in the windows search> in the control panel page search for indexing options> troubleshoot search and indexing.

- Another step is to rebuild your Outlook search index
In outlook go to File> Options> Search> Indexing Options> Advanced Indexing settings> Rebuild> Ok
The indexing issue can also be directly related to windows.
So for that, we can try some steps when it is paused:
Go to Control Panel > Administrative Tools > Services> Windows Search and Restart the service.
Run the troubleshooter
- Select Settings from the Start Menu.
- Search Troubleshoot in the search box.
- Scroll down to find Additional troubleshooters.
- Under the Find and fix other problems section, select Search and Indexing and then click the Run the troubleshooter button
- Restart the windows search
- Click the search icon, type Task Manager in the search box.
- When the Task Manager window pops up, click the Details tab.
- Under the name column, scroll down to locate SearchUI.exe. Right-click SearchUI.exe and then click End task
- Confirm to end process. And the next time you will search, the indexing will start automatically.
if the issue persist, there maybe a need to reinstall windows 11.
Please let me know how it goes for further assistance.
Kind regards,
Mac
Hey Mac Nsiloulou MSFT
Microsoft AgentModerator
These all process is done by me or my it colleagues but the problem persist the same please help with this because we having a issue with this from a long time so please help us bacause we have 1200 users so if we give more time to apply these step to a single customer than how can we give support to others.. please look into this matter asap and do the needful.