Hi Dean,
Thank you for your reply.
We can try some general troubleshooting steps first an see how it goes.
1- Repair an Office application - Office Support (microsoft.com)
2- Create an Outlook profile (microsoft.com)
- After that if the issue persist you can analyze your outlook mailbox for indexing.
Open your control panel in the windows search> in the control panel page search for indexing options> troubleshoot search and indexing.

- Another step is to rebuild your Outlook search index
In outlook go to File> Options> Search> Indexing Options> Advanced Indexing settings> Rebuild> Ok
The indexing issue can also be directly related to windows.
So for that, we can try some steps when it is paused:
Go to Control Panel > Administrative Tools > Services> Windows Search and Restart the service.
Run the troubleshooter
- Select Settings from the Start Menu.
- Search Troubleshoot in the search box.
- Scroll down to find Additional troubleshooters.
- Under the Find and fix other problems section, select Search and Indexing and then click the Run the troubleshooter button
- Restart the windows search
- Click the search icon, type Task Manager in the search box.
- When the Task Manager window pops up, click the Details tab.
- Under the name column, scroll down to locate SearchUI.exe. Right-click SearchUI.exe and then click End task
- Confirm to end process. And the next time you will search, the indexing will start automatically.
if the issue persist, there maybe a need to reinstall windows 11.
Please let me know how it goes for further assistance.
Kind regards,
Mac