Outlook displays scrambled text, screen all over the place

Anonymous
2022-01-28T20:48:27+00:00

Hi,

I have a user who has been having an issue with opening Outlook. when opening outlook the entire display shows scrambled text and missing tabs, this occurs randomly and seems to not have a pattern. I can close and re open Outlook and the problem will go away. This is Outlook on Office 365, Version 2112(Build 14729.20260) I have been working with the user for almost a month and have tried applying Dell Command updates, changed screen resolutions, disabled add-ins, ran Office repair, uninstalled and re-installed office, applied latest Office and windows updates and the issue continues to resurface. I am not sure what to try at this point besides maybe wipe the computer or replace it (which are last ditch options. Anyways, below is some info on the version of Office and hardware specs, Please let me know. I attached screenshots and have whited out certain info for PII protection as well. Have a look, thanks.

Outlook, Version 2112 (Build 14729.20260)

Microsoft 365, Apps for Business 16.0.14729.20260

Hardware:

Dell Latitude E5470

8 GB RAMIntel(R) Core(TM) i5-6300U CPU @ 2.40GHzWindows 10 Pro version 2009

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-04-01T15:25:11+00:00

    I'm on built-in AMD Radeon fwiw.

    Another thing I've noticed that appears related: shortly before the graphics get scrambled, button clicks miss the mouse location by a bit. So when clicking on an email to select it, I end up selecting the email immediately above the one I selected. Same with calendar entries. By about the time I realize I can get the right item by clicking lower on the screen, the graphics become jumbled.

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  2. Anonymous
    2022-04-04T11:53:52+00:00

    Hello,

    When the problem appears, did someone try this workaround ?

    I just got the problem and it works !

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  3. Anonymous
    2022-04-04T17:27:46+00:00

    No... doesn't help. If there was a system-wide graphics issue, it would have impacted other applications. The issue is fully contained in Outlook.

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  4. Anonymous
    2022-04-06T03:06:15+00:00

    Having same issue, so frustrating. Microsoft please fix!

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  5. Anonymous
    2022-04-14T20:32:36+00:00

    We've replaced the affected computers with brand new units. Problem still exists. The problem is in settings, stored in the cloud - PERIOD. Anyone that wants to argue that can piss up a rope at this point. Microsoft developers are absolutely stupid and have no clue what's going on or how to fix this.

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