Outlook displays scrambled text, screen all over the place

Anonymous
2022-01-28T20:48:27+00:00

Hi,

I have a user who has been having an issue with opening Outlook. when opening outlook the entire display shows scrambled text and missing tabs, this occurs randomly and seems to not have a pattern. I can close and re open Outlook and the problem will go away. This is Outlook on Office 365, Version 2112(Build 14729.20260) I have been working with the user for almost a month and have tried applying Dell Command updates, changed screen resolutions, disabled add-ins, ran Office repair, uninstalled and re-installed office, applied latest Office and windows updates and the issue continues to resurface. I am not sure what to try at this point besides maybe wipe the computer or replace it (which are last ditch options. Anyways, below is some info on the version of Office and hardware specs, Please let me know. I attached screenshots and have whited out certain info for PII protection as well. Have a look, thanks.

Outlook, Version 2112 (Build 14729.20260)

Microsoft 365, Apps for Business 16.0.14729.20260

Hardware:

Dell Latitude E5470

8 GB RAMIntel(R) Core(TM) i5-6300U CPU @ 2.40GHzWindows 10 Pro version 2009

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-03-28T07:00:13+00:00

    Are you on win 10 and the affected user is on win 11?

    I'm on win 10, get the same blue banner and have no scramble issues.

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  2. Anonymous
    2022-03-25T23:22:04+00:00

    Hi All,

    Sorry for the inconvenience. However, the issue is currently being investigating by our Outlook team. You may check the information provided by "Gabriel Bratton" in this thread: https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-gui-interface-error/36d36880-857c-4749-826c-dc66683d9148?messageId=1a94fd6a-3520-4787-b928-2ed2dc705f84

    Thank you in advance for your patience, while we work on this.

    Best regards,

    Shyamal

    Only two of my users is having this issue and it's appearing on both their laptop and desktop. I noticed that their Outlook, Word, and Excel applications (installed on the PC, not through O365) look completely different from anyone else's and display a completely different banner when opening.

    Being that these are the only 2 people having this issue - and also seem to have different packages installed, I wanna say there is a correlation here.

    The white banner is from a user's computer who is affected by this scrambled text bug.

    The blue is the normal banner that comes up for me and everyone else who do not have this issue.

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  3. Anonymous
    2022-03-25T23:16:35+00:00

    I will save everyone the time to read all those articles, even though well written.

    1. Possible memory issue with the rendering, so they suggest install/run Office 64bit, so it can access more than 2GB of memory. I am already running 64bit Outlook and my system has a lot of unused memory when the scrambling occurred.
    2. Update Windows, Office, Graphics Card driver - all mine are updated. I am letting WU install/deploy updates as soon as available on my machine already. There no newer graphics driver.
    3. If all this still fails to help, disable hardware acceleration in Outlook. The shown screenshot might be from older version of Outlook and I don't have such checkbox in my version. Other posts indicate it's missing for others as well.

    Glad someone is looking at this issue but not a lot of useful information in those articles...

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  4. Anonymous
    2022-03-25T22:22:56+00:00

    Hi All,

    Sorry for the inconvenience. However, the issue is currently being investigating by our Outlook team. You may check the information provided by "Gabriel Bratton" in this thread: https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-gui-interface-error/36d36880-857c-4749-826c-dc66683d9148?messageId=1a94fd6a-3520-4787-b928-2ed2dc705f84

    Thank you in advance for your patience, while we work on this.

    Best regards,

    Shyamal

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  5. Anonymous
    2022-03-25T17:06:16+00:00

    I have this feature disabled to prevent Outlook from using Word as editor. It was done to reduce memory footprint and speed up the editing process, and has been so for many years. I am not sure of this correlation here.

    However, I will say this scrambling issue happens when I am typing complex emails and/or attaching items. It seems plausible this has to do with how Outlook render email elements that it somehow corrupted render/display memory allocated by Outlook.

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