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Hi,
I have a user who has been having an issue with opening Outlook. when opening outlook the entire display shows scrambled text and missing tabs, this occurs randomly and seems to not have a pattern. I can close and re open Outlook and the problem will go away. This is Outlook on Office 365, Version 2112(Build 14729.20260) I have been working with the user for almost a month and have tried applying Dell Command updates, changed screen resolutions, disabled add-ins, ran Office repair, uninstalled and re-installed office, applied latest Office and windows updates and the issue continues to resurface. I am not sure what to try at this point besides maybe wipe the computer or replace it (which are last ditch options. Anyways, below is some info on the version of Office and hardware specs, Please let me know. I attached screenshots and have whited out certain info for PII protection as well. Have a look, thanks.
Outlook, Version 2112 (Build 14729.20260)
Microsoft 365, Apps for Business 16.0.14729.20260
Hardware:
Dell Latitude E5470
8 GB RAMIntel(R) Core(TM) i5-6300U CPU @ 2.40GHzWindows 10 Pro version 2009
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Since you are running Beta please submit an In App ticket (Help, Contact Support) to report the issue. I am not currently seeing any bugs or other reports with this issue but it might be something emerging and that would help us investigate it further.
Kellie,
Graphics Dev is still working on the issue. The team checked in a fix in version 15219.10000 but I am not sure yet if it is turned on in external builds. If you wanted to test when that change is first available it will be in the Beta channel. Beta channel is currently on build 15225.20000, so it should have the change if it is turned on externally. If I get confirmation if that change is external I will post back. I think the team is still trying to verify if this initial change helps and then will likely have a more comprehensive change once they know for sure.
Yes, having this issue constantly but not remoted in. The scrambling effect is exactly as depicted here. However, no such issue with Edge, or any of the other Office apps. It's happening really often. I can restart Outlook but it won't stay normal very long before gets scrambled again. System has mostly Office apps and browser running at the same time with no other questionable software. Several coworkers complaining about the same thing.
I work in the PC industry so I keep my systems super clean and rebuild every 6 months from clean install, so the system is quite fresh.
Win10 Pro 21H2 (19044.1586)
Outlook 2202 (14931.20132)
What system update was it? And Keep us updated! I’ll have to see if they have adobe.
I was having the same issue...
I checked for, and found, a system Update which I performed followed by a reboot.
The problem has not recurred in 2 days.
Software I added to my systems that MIGHT be related is "Adobe Digital Editions 4.5"... I have not removed the software, but I haven't run it either since the reboot.