Outlook displays scrambled text, screen all over the place

Anonymous
2022-01-28T20:48:27+00:00

Hi,

I have a user who has been having an issue with opening Outlook. when opening outlook the entire display shows scrambled text and missing tabs, this occurs randomly and seems to not have a pattern. I can close and re open Outlook and the problem will go away. This is Outlook on Office 365, Version 2112(Build 14729.20260) I have been working with the user for almost a month and have tried applying Dell Command updates, changed screen resolutions, disabled add-ins, ran Office repair, uninstalled and re-installed office, applied latest Office and windows updates and the issue continues to resurface. I am not sure what to try at this point besides maybe wipe the computer or replace it (which are last ditch options. Anyways, below is some info on the version of Office and hardware specs, Please let me know. I attached screenshots and have whited out certain info for PII protection as well. Have a look, thanks.

Outlook, Version 2112 (Build 14729.20260)

Microsoft 365, Apps for Business 16.0.14729.20260

Hardware:

Dell Latitude E5470

8 GB RAMIntel(R) Core(TM) i5-6300U CPU @ 2.40GHzWindows 10 Pro version 2009

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-03-28T20:12:28+00:00

    Hi All,

    Sorry for the inconvenience. However, the issue is currently being investigating by our Outlook team. You may check the information provided by "Gabriel Bratton" in this thread: https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-gui-interface-error/36d36880-857c-4749-826c-dc66683d9148?messageId=1a94fd6a-3520-4787-b928-2ed2dc705f84

    Thank you in advance for your patience, while we work on this.

    Best regards,

    Shyamal

    Stop referring to a thread that was dead weeks ago. If this hasn't been fixed in a month's time, Microsoft's track record suggests it won't ever be fixed. Because that's what you do. Nothing. This is a critical issue that should have been found and fixed within days. In the meantime, you folks have plenty of time to update and change the interface and move things around on a weekly basis. Perhaps put that energy into fixing the **** that is broken and you'll have a better product. This is one more reason I'm gearing up to migrate my office to Linux and dump Windows and Office 365. Same goes for countless other IT professionals. We're simply sick of your **** and now we have viable options.

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  2. Anonymous
    2022-03-28T07:00:13+00:00

    Are you on win 10 and the affected user is on win 11?

    I'm on win 10, get the same blue banner and have no scramble issues.

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  3. Anonymous
    2022-03-25T22:22:56+00:00

    Hi All,

    Sorry for the inconvenience. However, the issue is currently being investigating by our Outlook team. You may check the information provided by "Gabriel Bratton" in this thread: https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-gui-interface-error/36d36880-857c-4749-826c-dc66683d9148?messageId=1a94fd6a-3520-4787-b928-2ed2dc705f84

    Thank you in advance for your patience, while we work on this.

    Best regards,

    Shyamal

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  4. Anonymous
    2022-03-25T10:12:09+00:00

    Following for updates, we have the same issue, any response from Microsoft would be really helpful

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  5. Anonymous
    2022-03-25T02:55:39+00:00

    Hi All,

    3 of my users out of 300 users are experiencing this. 2 users have Dell Vostro's 5410 the other has an old Toshiba.

    I have updated the O365 suite to the latest version. Confirmed Windows updates are the latest. So far the below steps seem to help but do not permanently fix the issue. The issue can't be replicated whenever I want, it appears to be intermittent and I can't detect any pattern to the lead up of the scrambled outlook.

    1. Update graphics card or on-board graphics card by going into device manager, locating the make and model of graphics card and then searching on their website for the latest driver.
    2. Sign out of office account and sign back in.3. Check for any office updates.4. Go into Windows 10 Settings > display> graphics settings > add Outlook and set it to "high performance"

    If Microsoft could provide a permanent fix that would be very appreciated :-)

    Cheers

    Kellie

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