Outlook displays scrambled text, screen all over the place

Anonymous
2022-01-28T20:48:27+00:00

Hi,

I have a user who has been having an issue with opening Outlook. when opening outlook the entire display shows scrambled text and missing tabs, this occurs randomly and seems to not have a pattern. I can close and re open Outlook and the problem will go away. This is Outlook on Office 365, Version 2112(Build 14729.20260) I have been working with the user for almost a month and have tried applying Dell Command updates, changed screen resolutions, disabled add-ins, ran Office repair, uninstalled and re-installed office, applied latest Office and windows updates and the issue continues to resurface. I am not sure what to try at this point besides maybe wipe the computer or replace it (which are last ditch options. Anyways, below is some info on the version of Office and hardware specs, Please let me know. I attached screenshots and have whited out certain info for PII protection as well. Have a look, thanks.

Outlook, Version 2112 (Build 14729.20260)

Microsoft 365, Apps for Business 16.0.14729.20260

Hardware:

Dell Latitude E5470

8 GB RAMIntel(R) Core(TM) i5-6300U CPU @ 2.40GHzWindows 10 Pro version 2009

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-06-20T13:16:17+00:00

    Since this is the only report we have seen with this issue our support engineers are going to first troubleshoot it. UI issues like this are not usually simple bugs to report. Sometimes UI issues can be caused by video drivers or even third party integration or other causes. If you are too busy to work on it we will keep watch for more reports. If you want to pursue it please work through the steps the engineer suggests.

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  2. Anonymous
    2022-06-18T17:55:30+00:00

    Yeah, I tried that. All I get is a front-line tech support agent who wants to help me troubleshoot the problem. I am not interested in troubleshooting the problem. I am interested in reporting the problem so that MS can research and fix the problem. Remember, this is Beta. I am running Beta. I am helping you fix a display issue. I was told to report any display issue concerns with the beta. Instead, I get a front-line agent who asks questions like, "Have you restarted your PC today? Let's try that.". Ugh.

    So, Mr. Bratton, if you want to report this issue to Beta, feel free. And maybe they can fix it. Otherwise, I'm out. Thanks.

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  3. Anonymous
    2022-06-17T16:24:00+00:00

    Also seeing an alignment issue in MS Outlook Tasks window. ON the left window pane, the column display cuts off the Red Flag. Even if I adjust, it still cuts it off. It should fit the flag into the width.

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  4. Anonymous
    2022-06-07T16:09:11+00:00

    I am running the Beta, and it appears many of the display issues have started clearing up. But I did notice that in MS Outlook, in Task tab view, the window frames seem to be missing.

    Also, a potentially unrelated issue: When in Calendar tab view, if you adjust the window width of the left month view, it is not persistent. After a couple of restarts, it will revert back to some default.

    Any update on when fix goes live?

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  5. Anonymous
    2022-05-04T22:04:05+00:00

    @CorBryant,

    Here is an MVP article that has another good solution that enables you to switch between Insider builds or leave Insider back to Current Channel, Switching between Microsoft 365 Apps for Business/Enterprise, Current, Preview and Beta Channel (Office Insider) without re-installing - MSOutlook.info.

    In Method 2 in the article, he has these reg keys that enable/disable showing the Insider button, https://www.msoutlook.info/files/showinsiderbutton.zip. 

    After you set the reg key to enable that button, you can then go to File, Office Account, and click the Office Insider button to switch between channels. I had to first switch to CC Preview and then back to Beta Channel. I think the OfficeC2RClient.exe settings were partially applied for Beta and why that extra step. After you use the button to choose CC Preview or Beta, then click File, Office Account, Update Options, Update Now to get it to pull down the Beta build.

    ![](https://learn-attachment.microsoft.com/api/attachments/4d9d8554-4118-4b12-92c8-384abc102b5f?platform=QnA

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