Outlook displays scrambled text, screen all over the place

Anonymous
2022-01-28T20:48:27+00:00

Hi,

I have a user who has been having an issue with opening Outlook. when opening outlook the entire display shows scrambled text and missing tabs, this occurs randomly and seems to not have a pattern. I can close and re open Outlook and the problem will go away. This is Outlook on Office 365, Version 2112(Build 14729.20260) I have been working with the user for almost a month and have tried applying Dell Command updates, changed screen resolutions, disabled add-ins, ran Office repair, uninstalled and re-installed office, applied latest Office and windows updates and the issue continues to resurface. I am not sure what to try at this point besides maybe wipe the computer or replace it (which are last ditch options. Anyways, below is some info on the version of Office and hardware specs, Please let me know. I attached screenshots and have whited out certain info for PII protection as well. Have a look, thanks.

Outlook, Version 2112 (Build 14729.20260)

Microsoft 365, Apps for Business 16.0.14729.20260

Hardware:

Dell Latitude E5470

8 GB RAMIntel(R) Core(TM) i5-6300U CPU @ 2.40GHzWindows 10 Pro version 2009

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-05-04T14:04:01+00:00

    If you click File, Office Account, under About Outlook does it show you are on Beta channel? This page shows the latest versions on Beta channel, Update History for Office Beta Channel - Office release notes | Microsoft Docs.

    Just to make sure, click File, Office Account, Update Options, Update Now to make sure Outlook pulled down the latest build.

    Beta Channel as of 5/4/22:

    Version 2206 (Build 15227.20000)

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  2. Anonymous
    2022-05-04T03:40:06+00:00

    The first fix that will help with this issue just made it to the Beta channel in build 15219.10000+, Update History for Office Beta Channel - Office release notes | Microsoft Docs. If anyone has capability of putting Office on Beta Channel and test, please do and share any observations. I expect more fixes to follow.

    I put office in the beta channel per the latest instructions I could find. No updates found.

    I used:

    .\OfficeC2RClient.exe /changesetting Channel=BetaChannel

    .\OfficeC2RClient.exe /update user

    Update box said latest version is installed and I'm on 15128.20178

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  3. Anonymous
    2022-05-03T21:24:27+00:00

    The first fix that will help with this issue just made it to the Beta channel in build 15219.10000+, Update History for Office Beta Channel - Office release notes | Microsoft Docs. If anyone has capability of putting Office on Beta Channel and test, please do and share any observations. I expect more fixes to follow.

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  4. Anonymous
    2022-05-03T21:07:29+00:00

    This issue is now spreading to Excel. I had small bits (that looked like Outlook) overlaying on spreadsheets just now.

    What is going on Microsoft?

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  5. Anonymous
    2022-04-29T14:15:10+00:00

    Replying to myself again as an update. Even with a new laptop my user still experiences this problem with Outlook 2-3 times a week. Microsoft are letting us down on this one.

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