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Hi,
I have a user who has been having an issue with opening Outlook. when opening outlook the entire display shows scrambled text and missing tabs, this occurs randomly and seems to not have a pattern. I can close and re open Outlook and the problem will go away. This is Outlook on Office 365, Version 2112(Build 14729.20260) I have been working with the user for almost a month and have tried applying Dell Command updates, changed screen resolutions, disabled add-ins, ran Office repair, uninstalled and re-installed office, applied latest Office and windows updates and the issue continues to resurface. I am not sure what to try at this point besides maybe wipe the computer or replace it (which are last ditch options. Anyways, below is some info on the version of Office and hardware specs, Please let me know. I attached screenshots and have whited out certain info for PII protection as well. Have a look, thanks.
Outlook, Version 2112 (Build 14729.20260)
Microsoft 365, Apps for Business 16.0.14729.20260
Hardware:
Dell Latitude E5470
8 GB RAMIntel(R) Core(TM) i5-6300U CPU @ 2.40GHzWindows 10 Pro version 2009
Using Classic Outlook on Windows for personal email, calendar, and contact management
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Gabriel,
Has there been any updates on this issue?
I have a ticket open with multiple end users that I would love to close.
Cheers,
Kellie
Running into the same issue with some of my end-users. I opened a case with Office 365 support, which verified that this is a known issue that they're actively investigating.
In the interim, they are recommending that the application is re-installed, using their Office Deployment tool, using their "config" generator, to set up updates for the "Semi-Annual" Channel. Still actively monitoring this with my case, but they informed an update should be the work to fix this.
Sources:
https://www.microsoft.com/en-us/download/details.aspx?id=49117 https://config.office.com/
Outlook Dev is still investigating a fix. They have tried a couple different fix rollouts, but they caused other issues. Graphics issues are often very hard to isolate and fix so it's taking a lot longer than other bugs. I apologize for the frustration. Just know it's being worked as a highest priority issue. I'll post back when I know we have an update.
We've replaced the affected computers with brand new units. Problem still exists. The problem is in settings, stored in the cloud - PERIOD. Anyone that wants to argue that can piss up a rope at this point. Microsoft developers are absolutely stupid and have no clue what's going on or how to fix this.
Having same issue, so frustrating. Microsoft please fix!