Can't open Shared mailbox on mobile device, works on every other client.

Anonymous
2021-06-15T13:20:37+00:00

We want to share mailboxes with 'Least privilege' principle.

So when creating a shared mailbox instead of making users Owner we want to assign only permissions on the necessary folders.

With a PowerShell session to Exchange Online we make the following changes:

Add-MailboxFolderPermission -Identity SharedMailboxTest:\ -user ******@contoso.com -AccessRights Reviewer

Add-MailboxFolderPermission -Identity SharedMailboxTest:\Inbox -user ******@contoso.com -AccessRights Reviewer

This works fine with Outlook Web App and Outlook desktop client. We can add the shared folder and read the messages.

But when we try to add a shared folder on a Outlook Mobile client we get an error:

Authentication failed

That didn't work. You may not have the right permissions to add this mailbox or this mailbox doesn't exist.

Also added permission directly on the mailbox:

Add-MailboxPermission -Identity SharedMailboxTest -User ******@contoso.com -AccessRights ReadPermission

But that didn't make a difference.

It must be possible to delegate folder permissions. It works for default clients, but it refuses to work on mobile Outlook unless I give the user Owner permissions, but that is not 'Least privilege'.
What I'm I missing here or did I stumble on a bug in Outlook Mobile?

(It has to be Outlook mobile client on cell phones)

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-09-13T13:01:53+00:00

    Hi, same issue with iOS 14.7.1 and Outlook 4.2135.0.

    Thanks in advance to Microsoft to resolve it asap.

    Best regards,

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  2. Anonymous
    2021-09-13T14:05:42+00:00

    Had the same issue. Reported to the outlook for android team and after troubleshooting the ticket was escalated and a bug report was filed. A fix will be applied in the follow updates to the outlook app for android.

    Looks like we need to wait for this feature to work.

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  3. Anonymous
    2021-09-13T14:08:05+00:00

    My coworker and I were also finally able to add shared mailboxes this morning too.

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  4. Anonymous
    2021-09-13T16:55:22+00:00

    We are still unable to.. but hopefully resolved soon!

    iOS Outlook App

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  5. Anonymous
    2021-09-13T19:21:27+00:00

    I was able to add shared mailboxes just fine. Please go to your app store and make sure your Outlook app is updated to the latest version!

    Working on Android 100% now confirmed.

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