Can't open Shared mailbox on mobile device, works on every other client.

Anonymous
2021-06-15T13:20:37+00:00

We want to share mailboxes with 'Least privilege' principle.

So when creating a shared mailbox instead of making users Owner we want to assign only permissions on the necessary folders.

With a PowerShell session to Exchange Online we make the following changes:

Add-MailboxFolderPermission -Identity SharedMailboxTest:\ -user ******@contoso.com -AccessRights Reviewer

Add-MailboxFolderPermission -Identity SharedMailboxTest:\Inbox -user ******@contoso.com -AccessRights Reviewer

This works fine with Outlook Web App and Outlook desktop client. We can add the shared folder and read the messages.

But when we try to add a shared folder on a Outlook Mobile client we get an error:

Authentication failed

That didn't work. You may not have the right permissions to add this mailbox or this mailbox doesn't exist.

Also added permission directly on the mailbox:

Add-MailboxPermission -Identity SharedMailboxTest -User ******@contoso.com -AccessRights ReadPermission

But that didn't make a difference.

It must be possible to delegate folder permissions. It works for default clients, but it refuses to work on mobile Outlook unless I give the user Owner permissions, but that is not 'Least privilege'.
What I'm I missing here or did I stumble on a bug in Outlook Mobile?

(It has to be Outlook mobile client on cell phones)

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2021-09-22T09:39:35+00:00

    This week we could assign the shared mailboxes on all iphone devices which were problematic last week, so it seems to be fixed here now aswell.

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  2. Anonymous
    2021-09-13T19:21:27+00:00

    I was able to add shared mailboxes just fine. Please go to your app store and make sure your Outlook app is updated to the latest version!

    Working on Android 100% now confirmed.

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  3. Anonymous
    2021-09-10T08:35:33+00:00

    They really need to get onto this and fix it as so many businesses use shared mailboxes for general contact points for customers and really important for staff that are mobile or not fixed to their desk to be able to see emails and respond. Come on, Microsoft, the richest company in the world, sort it!

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  4. Anonymous
    2021-09-09T19:12:37+00:00

    We are having exactly the same problem, seems like it could be a recent change or problem with client as works on all of and Mac editions fine.

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  5. Anonymous
    2021-06-15T15:10:00+00:00

    Hi Ron,

    Have a good day. Thank you for posting in the Microsoft Community.

    As per your mentioned description about “Can't open Shared mailbox on mobile device”, since we have dedicated Outlook for iOS or Android support team, which is specializing to handling Outlook for mobile device related issues. So, we would recommend you to please contact to this mentioned dedicated support team to get further assistant and particular information. They will further assist you about your mentioned issue concern.

    Regards,

    Darpan

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