Outlook for Mac 2016 losing connection with Shaw email server per attached sync error message

Did as you suggested which included exporting the olm file to Downloads.

however when i log off my originsl mac use profile snd log onto the new mac use profile i cant access the olm fil in the download as its in the other uset files.

Will now try to export the olm files to icloud then download them to the other profile.

Will report back

Will try and reply soon

Hi Jim,

I just rechecked all the replies in this thread, you said "In the 16.32 version all the OLM files are available", if you can open your old profile with the latest version 16.32 of outlook client, then you can try below steps to see if it helps:

1. Export items to an archive file in Outlook for Mac
2. Create a new Mac user profile and only install the version 16.16 on the new Mac user profile.
3. Create a new outlook profile in the new Mac user profile.
4. Import the archive file you exported in the step 1 to the new outlook profile in the new Mac user profile.

Latest info

Found a numbered file from messages.

Copied it and pasted it into the new profile I made up.

Made new profile the default

Now Outlook 16.16 with new profile won't open with the imported data from main profile.

Getting message new latest version.....

Removed the numbered message file from the new profile.

Outlook 16.16 with new profile now giving ...need latest version....

Clearly something about 16.32 has changed the access to my old OLM files.

The answer lies within Microsoft.

Do you have access to someone in MS who knows how to reverse this?

Otherwise I think you're going to have to give me a subscription to Outlook 16.32 in Office 365 so I can access my historical Outlook files (16 plus years of data)

Jim

1. Yes, I can install 16.16 on my Mac. I have 16.16 back on my Mac by doing a restore it to before I installed 16.32.

When I did the restore I told my machine to keep the 16.32 version rather than overwrite it. I have both versions on my machine now.( see above)

2. No, I cannot open 16.16.

As soon as I try to open 16.16 I get a message saying I'll need the latest version of Outlook etc..... (see previous screenshot)

Then the 16.16 Outlook shuts down.

3. The other version, 16.32, opens fine with my complete Outlook data base but if I try to use this version of Outlook it asks to be activated by subscribing to Office 365. Please see the previous screenshot of the 16.32 About Outlook showing it is not activated.

In summary, it appears that when the 16.32 version was installed it changed/modified my16.16 data file (OLM) to be compatible with the 16.32 version. So far it has not been reversible.

4. Here is the info on my OLM files. I have two of them 64 and 205. Note the file address is not the same as what you have written so I am not sure I have the right ones

‎⁨Macintosh HD⁩ ▸ ⁨Users⁩ ▸ ⁨JimC⁩ ▸ ⁨Library⁩ ▸ ⁨Group Containers⁩ ▸ ⁨UBF8T346G9.Office⁩ ▸ ⁨Outlook⁩ ▸ ⁨Outlook 15 Profiles⁩ ▸ ⁨Main Profile⁩ ▸ ⁨Data⁩ ▸ ⁨Main⁩ ▸ ⁨64⁩     modified 28, December2019 at 11:47 AM

‎⁨Macintosh HD⁩ ▸ ⁨Users⁩ ▸ ⁨JimC⁩ ▸ ⁨Library⁩ ▸ ⁨Group Containers⁩ ▸ ⁨UBF8T346G9.Office⁩ ▸ ⁨Outlook⁩ ▸ ⁨Outlook 15 Profiles⁩ ▸ ⁨Main Profile⁩ ▸ ⁨Data⁩ ▸ ⁨Main⁩ ▸ ⁨205⁩    modified 29, December2019 at 10:48 PM

I have moved copies of these two files to my desktop.

5. I have two Outlook profile apps, one for version 16.16 and one for 16.32. I added a profile to the 16.16 version.
6. I just tried opening the two files above 64 and 205. Neither will work with version 16.16. Both work with 16.32 but want to be activated.
7. Just tried version 16.16 with new profile. It opens but there is no data base. Needs to be directed to the OLM files to see if they will work

Please review and comment

Thank you

Jim