Outlook for Mac 2016 losing connection with Shaw email server per attached sync error message

Hello Jim,

I'm sorry for not responding in time since I was trying to sort out your question. Also, please believe that I'll always glad and try my best to help you. Speaking of this, I'm really appreciated for your kindly patience and efforts.

To conclude your problem and make it more clearly, belows are the generally steps we should perform to workaround this issue, please kindly check if you have followed the oder of events that needs to take place as following:

1. Export data from 16.32 Outlook from your old data file.
2. Do a clean uninstall 16.32.
3. Install 16.16.
4. Create a new Outlookprofile in version 16.16, set it as default, launch Outlook in it, and setup your account in it.
5. Import the OLM file to the new profile.
6. Then use 16.16 going forward.

So, from all your replies, I understand that you can export and import the .olm file to the Outlook client (version 16.16) in the new user profile.

As you didn't uninstall the 16.32 version from your old Mac user profile, could you please try to uninstall the 16.32 version firstly and then repeat steps 4, 5, 6 again in the old Mac user profile to check the result? 

By the way, ‘’Or send me a clean copy of Office for Mac so I can reinstall a clean Office suite and move on.", please firstly login to https://portal.office.com/account/ with the account which you purchased Outlook and select Subscriptions tab to see what subscription do you have and capture a screenshoot to me so I can check if you can re-install a clean Office suite on your Mac.

Amia

I finally realized you are not associated with Microsoft and have given me bad advice about updating my Outlook 16.16  which I bought outright to Outlook 16.32 which is a subscription product.

Now my 16 year history of Outlook data is corrupted and you have gone away without resolving this issue that you created.

I note this morning you are answering questions on this forum, just not mine.

Very unprofessional.

Amia

Or send me a clean copy of Office for Mac so I can reinstall a clean Office suite and move on.

Answer today please.

Jim

Amia

Update Monday Jan 6/20 9 am.

Now my version of Excel which is on my original Mac user profile has gone to 16.32 overnight.

Yesterday it was 16.16 and working fine.

This morning it wants to be activated as 16.32.

This is becoming a nightmare.

Amia, I don't know what your role is at Microsoft but it's time to get a supervisor/manager involved now.

This needs to get sorted out today or Microsoft can give me an Office 365 suite at no charge so I can get on with life.

I'm 72 and this is too complex for me to deal with.

I need an answer today.

Jim

I finally ended up exporting the olm file to downloads in the original Mac user profile and then transfer  the olm file from downloads to a USB stick

Then open outlook 16.16 in the new Mac user profile and import the data.

The 16.16 has found the data and has opened it so it's working.

However a bunch of the files are missing so I have to go back and forth between the files in 16.32 in the original Mac user and the files in 16.16 in the new user Mac profile and find out what's missing.

I also need to know how to get this 16.16 version of Outlook back onto my original Mac user profile.

And this is taking an enormous amount of time, hours and hours.