Outlook for Mac 2016 losing connection with Shaw email server per attached sync error message

Dear JimDCross,

I feel it is really my great pleasure to have a chance to provide my suggestion for your post here! 

I have read all the replies from you and our community member Amia, I understand that you have uninstalled 16.32 and reinstalled 16.16 version in your Mac, thanks very much for your efforts and prompt reply. 

Based on my knowledge, the reason that you receive this error message is because many Outlook for Mac updates contain database updates, so the profile database is updated when these Outlook updates are installed.  If you try to go back to an older build of Outlook for Mac after installing an update that contained a database update, you will get that error message.

And Amia's suggestion to export your data to an .oml from 16.32 version and import this .olm file to a new profile in the 16.16 is correct. As you receive this error message after the re-installation, may I confirm if you received this error when you tried to open the old configuration file directly?

If so, please refer to this document “Manage profiles or identities in Outlook for Mac” to create a new profile in the 16.16 version and then check if you can import the .olm file to the new profile. Thanks for your cooperation.

If the issue still happens and you still cannot import the .olm file to the new profile, another workaround for you is to start a trail version of Office 365 Business/Office 365 Home subscription, so you can install and active the 16.32 version of Outlook to access your old database, then re-export a new .olm file. 

You can start the free trail version of Office 365 Business/Office 365 Home from the link below, scroll down and find Office 365  Business, then click “Try free for 1 month”:

https://products.office.com/en-us/compare-all-microsoft-office-products?&activetab=tab:primaryr2 

Your patience and cooperation will be highly appreciated.

Best regards,

Jennifer

I did the reinstall.

All components of Office opened correctly except the Outlook

I got this error again.

When you get this error and click OK, Outlook shuts down so you can't import a new database etc.

What now?

Amia

I haven't found time to do the backups and uninstalls and re-installs

When done I will comment on how it all worked out.

Jim

Hi Jim,

Many thanks for provide the screenshoot, and yes, you can do clean uninstall for both version 16.32 and 16.16 and then re-install 16.16 by clicking the button “Install” in the picture you shared above.

And here are some actions you need to take before you uninstall Office applications:

1. Make sure to export all your data from the 16.32 version to an .olm file.
2. Make sure to save the .olm file to a different location.
3. Also, please don't delete the old profile and save it to the different location.

Moreover, if you cannot active the Office applications after installation, download and run the license remove tool and try again. For your reference: 

https://support.office.com/en-us/article/How-to-remove-Office-license-files-on-a-Mac-b032c0f6-a431-4dad-83a9-6b727c03b193

Amia

I have the following on my MS file.

Does this mean I can uninstall the whole Office suite  version 16.16 and 16.32 then install a new office suite?

If yes then that would save me mucking about

The only other question is if the OLM files in my original Mac user profile have been corrupted by the 16.32 install.

Is there a safe way to determine this?

Jim