How to fix "Operation cannot be performed because message has been changed" message. when using Outlook and Gmail.

Anonymous
2020-04-21T11:53:43+00:00

Over the last two years, I have been using Outlook 2013, now Office 365. I've been experiencing an ongoing issue where I receive this message "Operation cannot be performed because message has been changed" message.  Typical scenarios: 1) A new email arrives in my Outlook inbox. I preview, or read the email. I attempt to delete the email. Operation cannot... message appears.  I either type a new email, or reply to an email, go on to another task leaving the draft until later. When I return to the draft email, complete the email, and attempt to send the email, Operation cannot... message appears. I also cannot even save the draft, same error message. This is the worst part of this bug, as I've wasted/lost the time effort spent on the draft email.

I have run the Office repair utilities. I have tried unchecking the email cleanup boxes, and a variety of fixes recommended on these Microsoft answers communities. I've noticed sometimes when I come back to a message, it does allow me to move/delete the message. It's like there's a sync issue that needs time to resolve. However, nothing appears to work when a draft message gets hung in this loop. I have to start over with a new reply email.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-08-17T11:17:21+00:00

    We also have this problem, and the above is quite simply beyond us. It's driving us mad and loosing us plenty of time having to rework e-mails. Always been a fan of Outlook, but not so impressed anymore.

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  2. Anonymous
    2020-08-27T14:55:42+00:00

    Hello,

    I get this message also but I also get it when I have read a message and try to move it to a folder to save it outside of my inbox.  I run a tight ship with my inbox and use a .pst file with lots of folders to be very organized.

    Sincerely,

    Princess Wonder Woman

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  3. Anonymous
    2020-09-04T08:00:29+00:00

    Does anyone here not use ESET antivirus?

    They say that there are problems.

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  4. Anonymous
    2020-09-05T02:17:07+00:00

    If you are lucky!

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  5. Anonymous
    2020-09-10T11:57:54+00:00

    I have Office 365 and was having this same problem.  I found this solution worked for me:

    Go to Options > Mail > Conversation Clean Up > and uncheck "When a reply modifies a message, don't move the original."

    Hope this works for you!

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