Outlook will not open Windows 10

Anonymous
2020-06-30T14:52:48+00:00

I have had this problem for 2 days on my lap top.  Outlook 365 will not open in start uninstalled it last night and reinstalled it with advice off someone it was ok last night then back to not opening any advice please?

My Outlook Windows 7 on my PC is fine

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-06-30T15:17:21+00:00

    Re-start the PC, once its fully loaded, try to start OL, if it fails and there is no error msg, check Task Manager (Ctrl+Alt+Del) ensure that the outlook.exe process is not running, if its, end the process. 

    Then hold the Ctrl Key when starting OL, you should get a msg about safe mode, OK it, does OL then start?

    If it starts, then

    **·**Within OL>File>Options>Add-ins>Manage Com Add-ins>Go....... what is listed whether active or not?

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  2. Anonymous
    2020-06-30T16:30:31+00:00

    Hi Sue,

    If your Outlook won't open, please follow the steps to check if the issue persists.

    1. Press "Win + R" and type "Outlook.exe /resetnavpane" to check if Outlook opens.
    2. Press "Win + R" and type "Outlook.exe /safe" to check if Outlook opens.

    While if the issue persists, I'd like to collect the following info before we process further.

    1. May I know if the following window pops up when you open Outlook? If so, is there any error message? Please capture a screenshot of the error message for us.

    1. If there's no error message, please open Word and go to File > Account > About Word to capture a screenshot of the Office suite version info.

    Regards,

    Marvin

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  3. Anonymous
    2020-07-09T14:19:53+00:00

    I'm Paul with the same issue as Sue.  I've gotten to the point of copying the "About Word" detail to a PNG file.  can't paste it here.  Are you alive?

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  4. Anonymous
    2020-07-09T14:57:16+00:00

    I have purchased Outlook think it is so I have got everything now my nephew took remote control of my computer and sorted it for me it was driving me crazy

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  5. Anonymous
    2020-07-15T17:35:48+00:00

    I have the same issue . . ever since the update today

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