Synchronization issue

Anonymous
2021-12-31T14:49:53+00:00

8:09:37 Synchronizer Version 16.0.14527

8:09:37 Synchronizing Mailbox 'XXXX'

8:09:37 Synchronizing Hierarchy

8:09:37 Synchronizing server changes in folder 'Contacts'

8:09:37 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxIDXXXX'

8:09:38 Synchronizing server changes in folder 'Drafts'

8:09:38 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=XXXX'

8:09:38 Synchronizing server changes in folder 'PersonMetadata'

8:09:38 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=XXXX'

8:09:38      1 item(s) added to offline folder

8:09:38 Synchronizing server changes in folder 'Recipient Cache'

8:09:38 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=XXXX

8:09:39      1 item(s) added to offline folder

8:09:39 Synchronizing server changes in folder 'Deleted Items'

8:09:39 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=XXXX'

8:09:39      6 item(s) changed read-state in offline folder

8:09:39 Synchronizing local changes in folder 'XXXXFax'

8:09:39 Uploading to server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=XXXX'

8:09:43      5 item(s) updated in online folder

8:09:43 Error synchronizing folder

8:09:43                    [XXXXXXXXX]

8:09:43                    The client operation failed.

8:09:43                    Microsoft Exchange Information Store

8:09:43                    For more information on this failure, click the URL below:

8:09:43                    https://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-230

8:09:43 Synchronizing Views

8:09:43 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=XXXX'

8:09:43 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=XXXX3'

8:09:44 Done

How do I fix this?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-01-21T06:09:36+00:00

    Issue still open, no timeline yet planned?

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  2. Anonymous
    2022-01-21T11:41:11+00:00

    We are experiencing the same problem here. Public folders that are in the "favorites" stopped syncing from January 3rd.

    7 client PC, all with Outlook 365, Version 2112 (Build 14729.20260 Click to run).

    Is there any fix available yet? Or a timeline for a fix? This issue is crucial for my company.

    Kind regards

    Wolfgang Pendl

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  3. Anonymous
    2022-01-21T12:13:15+00:00

    This also occurs on our side as far as we understand it, this happend through an update.

    The Solution for this will probablly be another update.

    we tried serveral things but everything we tried so far that will fix it will only last for roughly a day....

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  4. Anonymous
    2022-01-21T16:31:17+00:00

    We are seeing this on Office 16, very frustrating to troubleshoot.

    MS, we need a resolution!

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  5. Anonymous
    2022-01-28T00:45:12+00:00

    HI Pzwei

    are the client PC windows 10 or citrix VDI. I have opened a case with microsoft

    Regards

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