Synchronization issue

Anonymous
2021-12-31T14:49:53+00:00

8:09:37 Synchronizer Version 16.0.14527

8:09:37 Synchronizing Mailbox 'XXXX'

8:09:37 Synchronizing Hierarchy

8:09:37 Synchronizing server changes in folder 'Contacts'

8:09:37 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxIDXXXX'

8:09:38 Synchronizing server changes in folder 'Drafts'

8:09:38 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=XXXX'

8:09:38 Synchronizing server changes in folder 'PersonMetadata'

8:09:38 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=XXXX'

8:09:38      1 item(s) added to offline folder

8:09:38 Synchronizing server changes in folder 'Recipient Cache'

8:09:38 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=XXXX

8:09:39      1 item(s) added to offline folder

8:09:39 Synchronizing server changes in folder 'Deleted Items'

8:09:39 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=XXXX'

8:09:39      6 item(s) changed read-state in offline folder

8:09:39 Synchronizing local changes in folder 'XXXXFax'

8:09:39 Uploading to server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=XXXX'

8:09:43      5 item(s) updated in online folder

8:09:43 Error synchronizing folder

8:09:43                    [XXXXXXXXX]

8:09:43                    The client operation failed.

8:09:43                    Microsoft Exchange Information Store

8:09:43                    For more information on this failure, click the URL below:

8:09:43                    https://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-230

8:09:43 Synchronizing Views

8:09:43 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=XXXX'

8:09:43 Downloading from server 'https://outlook.office365.com/mapi/emsmdb/?MailboxId=XXXX3'

8:09:44 Done

How do I fix this?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-03-01T17:29:21+00:00

    We have finally started syncing today (Monday 3/1) after two full months! Got MS on the phone last Friday, said they needed the weekend to look into the issue and come today, things are working now. Crazy how that works out sometime, so when they called back I told them to check back in 24 hours to make sure it is fixed.

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  2. Anonymous
    2022-02-24T12:08:07+00:00

    since today it has been finally fixed here, all items have been synchronized and it works like it should.

    no action was needed

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  3. Anonymous
    2022-02-21T15:09:20+00:00

    We are still having the issue.

    Everyday, I check the sync log, see the same error.

    I will then "clear offline items" for the public calendar. (This takes forever by the way).

    After that I turn "Cached Exchange Mode" back on, and select the "download public folder favorites".

    Restart outlook

    I then check the public folder properties to make sure the last sync was current and matched the amount of items on the server.

    After several hours I'll check them again, and find they aren't syncing.

    Sync logs, still show the same error.

    10:02:09 Error synchronizing folder

    10:02:09                                 [80004005-501-80004005-230]

    10:02:09                                 The client operation failed.

    10:02:09                                 Microsoft Exchange Information Store

    10:02:09                                 For more information on this failure, click the URL below:

    10:02:09                                 https://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80004005-501-80004005-230

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  4. Anonymous
    2022-02-21T06:25:20+00:00

    unfortunately the error is still present here.

    Anyone else also still facing the issue ?

    maybe any update Gabriel ?

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  5. Anonymous
    2022-02-16T15:43:08+00:00

    Curious if anyone has seen the fix propagate down to them yet? Still not showing here yet. Please report if you do.

    The fix has propagated to us, we only had to relaunch Outlook.

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