MAC Outlook can't change display name imap in new version

Anonymous
2021-05-25T19:38:24+00:00

When I switch to the new version of Outlook on my Imac, my name from my imap account will be changed to my e-mail address.

How can i resolve this?

Thanks!

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2021-08-06T03:45:51+00:00

    @EddLeb, I was inclined to do the same but found that emails sent while in New Outlook weren't visible in Old Outlook.

    I also use an Outlook Add-In to sync to my CRM (Zoho), and the sync options aren't available in Old Outlook, so this doesn't help.

    This is a basic issue Microsoft, so please sort this out!!!!

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  2. Anonymous
    2021-08-14T01:46:49+00:00

    This is an absolute nightmare. Please please update this feature! It's a very basic feature to want to change a display name so please make this a priority for the next update!

    Many thanks

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  3. Anonymous
    2021-08-25T04:57:48+00:00

    Already submitted a feedback on Outlook Help menu, but there's still no response from them yet.

    I hope Microsoft can push a new update to rectify this issue.

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  4. Anonymous
    2021-10-09T02:40:20+00:00

    Hi,

    I am using Outlook for Mac 16.54 version and IMAP settings.

    I have used the old Outlook view and was able to modify the full name information, but when I chose the new Outlook view the full name cannot be modified. In my opinion this is an Outlook problem.

    Regards,

    Jose

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  5. Anonymous
    2021-10-15T19:55:57+00:00

    I finally came up with a solution to this by removing the IMAP account, and adding it back by turning off the "Sync with Microsoft Cloud" switch, above the various mail protocols, before I clicked IMAP. In that state, I had difficulty getting it to accept the account (I was connecting to a hosted Exchange server via IMAP, since New Outlook doesn't yet support non-365 Exchange), but was finally able to get it to go by choosing "Use SSL" for incoming server and "StartTLS" for the outgoing server. Once the IMAP account was added without Microsoft Sync, I was able to go to Tools > Accounts, and set the full name.

    (Of course, switching back to non-New Outlook works too.)

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    80+ people found this answer helpful.
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