MAC Outlook can't change display name imap in new version

My company migrated to Exchange/Outlook a few months ago, and everything has been working fine. But suddenly, a few days ago, my full name disappeared and was replaced by my e-mail address. No action on my end, no update of Outlook or OS. None of the methods described earlier in the thread work - setting to StartTLS doesn't stick, but reverts to Use SSL. I am not presented with any setting to not sync with the Cloud when I set up the new account. Now I'm back on legacy Outlook, which is such a joke.

I Have managed to Solve this!!!

Step 1

Go to add an account

Step 2

Turn off / deselect ''Sync with Microsoft cloud''

Step 3

Add your account settings

Step 4

As You can see below you can now change your display name

Can fully confirm that the solution above by Misheck Mups works perfectly.

The important thing is to enter a non-existent email address such as ******@got-itsolved.co.uk or similar.

That will allow you to get to the next screen where you can actually turn off "Sync with Microsoft Cloud" setting. This setting and your ability to switch it off won't appear if you enter your actual or a real email address in New Outlook.

Thanks Misheck Mups, for what it takes to work around Outlook/Microsoft software bugs.

hi everyone, so the solution is really simple :-)

• Delete all your accounts (with the problem above)
• Create a new account
• After you enter your e-mail address press on the "next" button
• So now is the mistake that all do (me included): Klick on the right top "Not IMAP" even if your account is/need IMAP!

On the next window you see a slide button "Sync with microsoft cloud" YOU NEED TO DISABLE THIS (this button is the reason because you can't change your name in your account) and then click on IMAP and you can continue enter the missing things.

i hope i could help

Absolutely, you are a life-saver! And two times for me. I found your post last year and today again since i forgot the tip. Will make a screen shot this time. I believe that Microsoft should send you back some kind of compensation. As for Oultlook for Mac, it is a pure nightmare indeed. I switched for PC to Apple last spring and it has been absolute killer office wise.