MAC Outlook can't change display name imap in new version

Adding an account through the option "Sync directly with IMAP" allows for the "Full Name" field to be edited afterwards.

From my perspective, it appears that the root of the problem is "Microsoft Cloud". If you don't sync your email accounts with Microsoft Cloud, and instead sync directly with IMAP, you will be able to edit the first and last name of the "sender" of your email accounts. Just like we were able to do in the 90s.

Until Microsoft solves this problem (HELLO, MICROSOFT!), here is what did the trick for me, as a workaround:

• open desktop Outlook for Mac
• sign out of email accounts on that device only (so as not to disrupt accounts on your mobile version of Outlook (on the desktop version, go to Account settings > sign out (the "-" icon))
• after that, revert to legacy version of Outlook (Outlook > uncheck "New Outlook")
• when the old Outlook interface appears, sign out of email accounts again, if you have to, so that they no longer appear in the app
• quit Outlook & relaunch (it never hurts to reboot an app)
• add back the email accounts that you signed out previously (Account Settings > New Account)
• while doing this, don't worry about the content of the "Account Description" and "Full Name" fields (you'll deal with those later)
• once you have re-added all email accounts, go to Outlook > and check "New Outlook"
• a pop up appears regarding syncing to Microsoft Cloud
• in this pop up, click "Sync directly with IMAP" instead of clicking the "Continue" button
• with the "new" Outlook now open, re-input the "Account Description" and "Full Name" that you want for each email account (Account Settings)
• don't forget to add back/recreate the signatures that are no longer associated with your email accounts

@EddLeb, I was inclined to do the same but found that emails sent while in New Outlook weren't visible in Old Outlook.

I also use an Outlook Add-In to sync to my CRM (Zoho), and the sync options aren't available in Old Outlook, so this doesn't help.

This is a basic issue Microsoft, so please sort this out!!!!

That also worked for me...

Thanks Ivan, you're so clever!

Really Microsoft? I've been staring at this same issue for well over a year and still no fix for it? I'm trying to like you Microsoft but you're making it really difficult for me to stay in this relationship. No matter what I try, I cannot find any reliable fix to simply change the outgoing name on my emails and there is no where intuitively obvious that I can see to fix it. Deleting and recreating the account doesn't work. But then again, should I really have to go through all that headache to fix something that should work in the first place and that I'm paying for? Get with the program Microsoft.

Hi Guys,

Found a way to change Full Name.

1. First I changed my preferred Account Name under Account Description (Allen D'Souza).
2. Press the down ward arrow next to three dot icon in the bottom left and press reset account. Then your outlook will restart.
3. Some times in the above step, the full name changes as mentioned in Account Description if not, follow the next step.
4. After Outlook restart if the Full Name is not changed, try renaming the Account Description as (Allen - D'Souza) yes just adding Hyphen between the name and reset the account again it will definitely change to the Account description as you wanted in Step 1.
5. Worked for me thought I should share it with all the users in here.

Hope it works, enjoy fellas.