MAC Outlook can't change display name imap in new version

Anonymous
2021-05-25T19:38:24+00:00

When I switch to the new version of Outlook on my Imac, my name from my imap account will be changed to my e-mail address.

How can i resolve this?

Thanks!

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-04-04T09:08:46+00:00

    Hey guys,

    you can disable the sync also for the new version of Outlook for Mac and edit the Full Name afterwards:

    1. Add a new mail profile
    2. Click on "Not IMAP?" (right above corner)
    3. Disable Sync with Cloud
    4. Choose IMAP
    5. Chose "advanced settings" and configure manually
    6. Save
    7. Edit your full name afterwards (shoudn't be grayed out)

    Worked for my version 16.71.1

    Sorry I am not able to upload images (got an error), maybe I will try later.

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  2. Anonymous
    2021-07-28T21:28:48+00:00

    I just started the transfer of all my mails and accounts from Thunderbird to Outlook for Mac. I thought, starting fresh, there's basically no reason for me not to use the newer version.

    Well, after adding 14 IMAP accounts, I wanted to start editing some settings, like changing the "full name". Same issue as described above, it's just not possible.

    And now I'm realizing that the older Outlook version completely ignores the accounts and settings of the newer version, so now I have to add all those 14 accounts again?!

    Seriously, this is the kind of stuff I wanted to get rid of by switching mail clients. Now I'm seriously considering to cancel my 365 subscription, because I don't see why I should pay for a product that doesn't even offer the most basic functionality. If I can't edit my own name, what's next, will Outlook tell me not to use certain words in mails?

    Ugh, super annoying.

    Questions for the MS support: Where can we find documentation about what exact settings or other profile data is being preserved when switching from older to newer or vice versa? If I have to experiment, which version works better for me, what's the preferred method of switching between the two versions? Is there some tool that helps to transfer settings, maybe even that lets you decide what to keep and what not?

    Thank you!

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  3. Anonymous
    2021-07-25T10:52:18+00:00

    Also have same issue as the screen shot above

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  4. Anonymous
    2021-06-30T21:44:41+00:00

    Same problem here.

    Please fix Outlook.

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  5. Anonymous
    2021-06-30T17:49:36+00:00

    Same issue. I decided to go to the old outlook until a solution is provided. Its not nice to go by your email rather than your name. I tried the "new profile"suggestion but it didn't work

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