Sent items from Outlook App (iOS) not syncing with IMAP mail server

Anonymous
2020-07-23T06:00:44+00:00

I have sent items on my phone that does not appear on my sent items in Outlook in desktop. I tried to look for configuration for sent items in the app, same thing with the desktop where you can set Outlook to save sent items, but I couldn't find any.

Outlook | Outlook for mobile | Outlook for iOS | For business

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  1. Anonymous
    2021-02-04T11:21:57+00:00

    Same here. I've deleted account from the phone completely numerous times. This only became an issue for us after updating Microsoft Exchange 2012 (the IMAP server) to CU19 update. So something in that has caused it. Unfortunately we can't rollback the update because it is needed in the main business.

    Microsoft no help.

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  2. Anonymous
    2021-02-04T12:11:01+00:00

    I’m sure I tried it in the past and it didn’t work and for months I’ve just resigned myself to it. Anyway I decided to have another crack at it and it worked. Maybe there’s been an update sometime in the interim which no one at Microsoft told us about. Simple to do if you want to give it another try.

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  3. Anonymous
    2021-03-11T11:42:27+00:00

    Hi Jet,
    What type of email account do you use? POP, IMAP, Outlook.com, or Microsoft Exchange?

    Are the sent items in the sent folder in web access? If not, the problem is on the phone.

    IMAP

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  4. Anonymous
    2021-03-11T11:43:19+00:00

    Hi Jet,
    What type of email account do you use? POP, IMAP, Outlook.com, or Microsoft Exchange?

    Are the sent items in the sent folder in web access? If not, the problem is on the phone.

    IMAP

    IMAP

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  5. Anonymous
    2021-03-13T02:11:02+00:00

    Same issue here. Frustrating.

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