Sent items from Outlook App (iOS) not syncing with IMAP mail server

Anonymous
2020-07-23T06:00:44+00:00

I have sent items on my phone that does not appear on my sent items in Outlook in desktop. I tried to look for configuration for sent items in the app, same thing with the desktop where you can set Outlook to save sent items, but I couldn't find any.

Outlook | Outlook for mobile | Outlook for iOS | For business

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  1. Anonymous
    2021-02-04T08:59:01+00:00

    I have the exactly the same problem!

    is there a solution????

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  2. Anonymous
    2021-02-04T09:18:38+00:00

    I have the exactly the same problem!

    is there a solution????

    Yes, the help desk told me to reset the offending account. It worked and so simple! Go to outlook settings, press the name of the account and near the bottom of the page is an option to reset it. I cannot comprehend why no one has said this before.

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  3. Anonymous
    2021-02-04T09:22:35+00:00

    Resetting the account did not work for me. I had to go through all the emails I had sent from my phone and then forward them to myself to create a copy of them. Then delete the account and set it up again. Sure enough all those sent messages that did not sync disappeared. But it did fix the problem. Now I have issues with receiving multiple notifications on my phone for the same emails I receive, even when the email has already been deleted. I give up.

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  4. Anonymous
    2021-02-04T09:41:58+00:00

    I have the exactly the same problem!

    is there a solution????

    Yes, the help desk told me to reset the offending account. It worked and so simple! Go to outlook settings, press the name of the account and near the bottom of the page is an option to reset it. I cannot comprehend why no one has said this before. 

    I have done this and hasnt fixed the issue!

    I hope someone from Microsoft can provide a solution

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  5. Anonymous
    2021-02-04T09:52:55+00:00

    Yes, the help desk told me to reset the offending account. It worked and so simple! Go to outlook settings, press the name of the account and near the bottom of the page is an option to reset it. I cannot comprehend why no one has said this before. 

    As mentioned before.. this does NOT work in most cases. I've certainly tried that multiple times w/o success.

    The be-all / end-all solution is to completely remove the app, switch off the phone and start from scratch.

    And yes... very disappointing that after such a long time MS doesn't weigh in on this very real and annoying issue.

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