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I have sent items on my phone that does not appear on my sent items in Outlook in desktop. I tried to look for configuration for sent items in the app, same thing with the desktop where you can set Outlook to save sent items, but I couldn't find any.
Using Outlook for iOS in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Not solved. A few days back, I added a different account from the same server in the app. This syncs perfectly, but the existing accounts don't. Could I just remove the existing accounts and start over? Yes, but I'd lose all my sent mail.
I have just found I have similar issue. I have a number of IMAP accounts which I use for different purposes. I have recently upgraded my Mac operating system to Big Sur and Outlook to New Outlook.
I have now found that certain e-mails sent from some accounts on my Mac are not synchronising with any of my other devices or webmail. I note that where they are replies though, the mark indicating that I have replied does show up on the other devices!
I just figure out what happened in my case.
I had the same problem, when I sync IMAP im my Outlook 365 everything works fine, I receive all my inbox messages, but none of my sent items.
So, a strange thing happened when I sent new messages the sent itens from outlook receive the new mails, but the old ones aren't there.
I noticed the sent itens used by my phone (I use Spark on iPhone), created another sent itens folders.
So I just goes to my account name / email on folder left panel, right click, IMAP Folder -> Query -> Subscribe all folders and voilá, two sent items folders...