Sent items from Outlook App (iOS) not syncing with IMAP mail server

Anonymous
2020-07-23T06:00:44+00:00

I have sent items on my phone that does not appear on my sent items in Outlook in desktop. I tried to look for configuration for sent items in the app, same thing with the desktop where you can set Outlook to save sent items, but I couldn't find any.

Outlook | Outlook for mobile | Outlook for iOS | For business

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  1. Anonymous
    2020-07-23T06:03:27+00:00

    Hi Jet,

    What type of email account do you use? POP, IMAP, Outlook.com, or Microsoft Exchange?

    Are the sent items in the sent folder in web access? If not, the problem is on the phone.

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  2. Anonymous
    2020-07-23T06:39:12+00:00

    IMAP for both desktop and iOS Outlook.

    It's not even appearing if I check it through webmail.

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  3. Anonymous
    2020-07-24T05:46:38+00:00

    Do you see the sent copy on the phone right after you send it?

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  4. Anonymous
    2020-07-24T06:59:39+00:00

    Yes, and they are still on my phone.

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  5. Anonymous
    2020-07-24T16:48:49+00:00

    Do you have more than one sent folder? Is the app using a different sent folder? Look for folders named Sent, Sent Messages, and Sent items.

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