Sent items from Outlook App (iOS) not syncing with IMAP mail server

Anonymous
2020-07-23T06:00:44+00:00

I have sent items on my phone that does not appear on my sent items in Outlook in desktop. I tried to look for configuration for sent items in the app, same thing with the desktop where you can set Outlook to save sent items, but I couldn't find any.

Outlook | Outlook for mobile | Outlook for iOS | For business

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  1. Anonymous
    2020-11-14T18:35:18+00:00

    Andre are you connecting to an Exchange server? If so what version please. I ask because as far as I can tell this started after updating Exchange 2013 to CU21 patch.

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  2. Anonymous
    2020-11-14T08:24:47+00:00

    Exactly the same issue. This is both on I-pad and i-phone. I contacted the technical support, but no help. I re-loaded the latest versions of the Outlook  apps. Cleaned up e-mails. Nothing helped. Looking at the number of replies and views this must be a major issue.

    i contacted technical support several times without success, besides advice to download the latest outlook version.

    more than 600 views. This looks to be a Microsoft issue. They need to be transparent with us, that this is an issue they are working on or not.

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  3. Anonymous
    2020-11-09T12:11:36+00:00

    Exact same issue, using Outlook on an Ipad, and Btinternet IMAP email.   But only noticed the problem since my Ipad updated to iPadOS 14.2 a few days ago

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  4. Anonymous
    2020-11-04T14:52:31+00:00

    Same ussue. Between IPhone and Mclink IMAP account on Outlook.

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  5. Anonymous
    2020-11-03T12:49:11+00:00

    Same issue. We use inhouse Exchange 2013 but use IMAP rather than ActivSync (cannot use port 433 so ActivSync is out). Changes via desktop outlook show in the iphone but if I delete a message on iPhone it stays on the exchange server and if I send a message on the iPhone it goes to the Sent folder on iphone which used to duplicate as Sent Messages in Outlook client but now disappears completely

    This has worked fine for around three years and pretty certain it only went wrong when we applied cumulative update (CU23) to Exchange 2013 We hadn't updated though since CU18 so if could have been any updates in between.

    Thanks for any assistance... be handy if a Microsoft employee could chip in

    PS. Outlook Web App works fine.

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