Sent items from Outlook App (iOS) not syncing with IMAP mail server

Anonymous
2020-07-23T06:00:44+00:00

I have sent items on my phone that does not appear on my sent items in Outlook in desktop. I tried to look for configuration for sent items in the app, same thing with the desktop where you can set Outlook to save sent items, but I couldn't find any.

Outlook | Outlook for mobile | Outlook for iOS | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

53 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-03-11T11:42:27+00:00

    Hi Jet,
    What type of email account do you use? POP, IMAP, Outlook.com, or Microsoft Exchange?

    Are the sent items in the sent folder in web access? If not, the problem is on the phone.

    IMAP

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-02-04T12:11:01+00:00

    I’m sure I tried it in the past and it didn’t work and for months I’ve just resigned myself to it. Anyway I decided to have another crack at it and it worked. Maybe there’s been an update sometime in the interim which no one at Microsoft told us about. Simple to do if you want to give it another try.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-02-04T11:21:57+00:00

    Same here. I've deleted account from the phone completely numerous times. This only became an issue for us after updating Microsoft Exchange 2012 (the IMAP server) to CU19 update. So something in that has caused it. Unfortunately we can't rollback the update because it is needed in the main business.

    Microsoft no help.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-02-04T09:52:55+00:00

    Yes, the help desk told me to reset the offending account. It worked and so simple! Go to outlook settings, press the name of the account and near the bottom of the page is an option to reset it. I cannot comprehend why no one has said this before. 

    As mentioned before.. this does NOT work in most cases. I've certainly tried that multiple times w/o success.

    The be-all / end-all solution is to completely remove the app, switch off the phone and start from scratch.

    And yes... very disappointing that after such a long time MS doesn't weigh in on this very real and annoying issue.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-02-04T09:41:58+00:00

    I have the exactly the same problem!

    is there a solution????

    Yes, the help desk told me to reset the offending account. It worked and so simple! Go to outlook settings, press the name of the account and near the bottom of the page is an option to reset it. I cannot comprehend why no one has said this before. 

    I have done this and hasnt fixed the issue!

    I hope someone from Microsoft can provide a solution

    Was this answer helpful?

    0 comments