This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I have sent items on my phone that does not appear on my sent items in Outlook in desktop. I tried to look for configuration for sent items in the app, same thing with the desktop where you can set Outlook to save sent items, but I couldn't find any.
Using Outlook for iOS in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for the note. I’ve switched to Spark as Microsoft has no intention to actually look at the issue. Spark is a great app has all the same features.
I also have the same issue - I'm using an iCloud email address. everything syncs except sent emails using the outlook app on the iPhone.
I spoke to Microsoft Support and they told me that because the sent emails don't populate in the iCloud.com messages, the problem is actually an iCloud problem and not a Microsoft problem. I don't know who to believe.
I have a solution without needing to deleting your old sent items. Use the mail app on the iPhone to send emails if you want to send emails on the go. that will sync with the outlook app on your phone and desktop.
not ideal but it does work.
same issue. have 2 accounts with different hosts. everything works and syncs fine from Outlook iOS app to Outlook windows client, EXCEPT messages sent from iOS app don't show up in sent folder anywhere else. nothing has helped.
I have same problem. In addition one twist: I have 2 accounts - A is for an IMAP mail server and B is Google GMail (not sure if this uses IMAP as well). Now, when I send email from account A (IMAP) to my email address on Google, I see the sent message in account B (Google) and also in GMail. When I send a message from account A anywhere else, it is only in Sent folder in Outlook app, but not in Sent folder on my IMAP server (account A). So somehow Outlook app is putting the sent email in wrong folder/server or not at all.
Same Issue here. Have been replying to messages using Outlook on IPhone for past year. Sometimes messages are sent - sometimes not. Messages do not show up in "sent" folder on desktop. No idea whether the messages are sent at all - since with COVID people are not in the office/ are not responding "immediately" like the old days. As a result - there may be dozens/ hundreds of emails that I have sent from my phone that just never reached their destination... yet they sit in the "sent" folder on my phone. Aggravating - because we use outlook on our desktop machines. Didn't really want to mix/match email clients on our phones and desktops.
But this situation is unacceptable - and potentially damaging to our business. I am certain that we've lost business because we've sent responses out from our phones but the messages never actually arrived.