Sent items from Outlook App (iOS) not syncing with IMAP mail server

Anonymous
2020-07-23T06:00:44+00:00

I have sent items on my phone that does not appear on my sent items in Outlook in desktop. I tried to look for configuration for sent items in the app, same thing with the desktop where you can set Outlook to save sent items, but I couldn't find any.

Outlook | Outlook for mobile | Outlook for iOS | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

53 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-03-31T05:49:15+00:00

    Same problem here, but for those of us that do NOT want to lose all our sent mail on our phones:

    The best / easiest way I've found is to go into that "Sent" folder on your iphone, Tap and hold on one message to "Select" it and you will see an option at the top of the screen to "Select All".... Once you do that MOVE THEM to a folder that DOES sync with your IMAP account properly (for me I created a "iOS Sent" folder). Then on the computer move them to the correct sent items folder.

    This stinks and I wish they would fix it, hopefully soon!

    Best,

    Mark

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-03-26T20:25:08+00:00

    I have the same issue with Outlook on iOS. I have been dealing with it for the past year. I was in contact with Microsoft's support team through the app. They had me delete and re-add the account which seemed to solve the issue for a day or two, and then the sent items on my iPhone never appear in IMAP sent folder on Outlook for desktop or my Outlook on my Macbook. This is very frustrating. 

    This isn't limited to one account. The behavior occurs with all 3 IMAP accounts I have configured on my phone. 

    The most they told me is that it's an issue with my SMTP server configuration, which I know cannot be the case as Outlook for desktop and other email client apps sync emails just fine. 

    There must a serious bug with Outlook for iOS. 

    I agree. Thi is is very frustrating.  I’ve also been fighting it.  The biggest issue is the same account with the same smtp settings work on other iOS devices.   It’s a outlook iOS issue as it was working and after one of their updates stopped.  And frankly their support as well I ruined as it may be is not worth the time as they only want you to delete and reinstall.  I can’t do that as there are several thousand emails that would be lost.   

    I’ve turned to Spark email.  Have had no issues and it’s a much better product.  I’d come back if Microsoft gave a ****.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-03-13T02:45:02+00:00

    Yeah me too.  But closer to two years.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-03-11T11:43:19+00:00

    Hi Jet,
    What type of email account do you use? POP, IMAP, Outlook.com, or Microsoft Exchange?

    Are the sent items in the sent folder in web access? If not, the problem is on the phone.

    IMAP

    IMAP

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-03-11T11:42:27+00:00

    Hi Jet,
    What type of email account do you use? POP, IMAP, Outlook.com, or Microsoft Exchange?

    Are the sent items in the sent folder in web access? If not, the problem is on the phone.

    IMAP

    Was this answer helpful?

    0 comments