Accessing an IMAP mail account using Outlook for Android on Galaxy S20

Anonymous
2020-08-25T22:18:25+00:00

I had been using Outlook for Android successfully for an IMAP account. Recently the app started asking for a password but it rejected the password entered. Multiple attempts to reconfigure settings failed. Worked with mail provider to try new password. Confirmed settings. Continued to fail. Uninstalled Outlook, reconfigure, and try to set up account. Outlook errors out after trying to accept an existing mail account.

I can access the mail account from a WIN10 device running Outlook (Microsoft 365) and using new password. I can access mail using Outlook for Android on my Samsung tablet.

Cannot figure out why Outlook stopped working on the phone and will not let me reinstall the mail account.

My mail account is not an Outlook.com account.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2020-09-14T17:22:14+00:00

    I wish that had worked. Mine hung after the second reboot then finished reinstalling but password was rejected no matter what settings I used.

    To top it off "support" blatantly said there was no issue with the application and I need to contact my hosting provider last night. Hosting provider finds no issues. I uninstalled and switched mail clients.

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  2. Anonymous
    2020-09-14T19:45:49+00:00

    Cool, this worked for me (so far)! I appreciate the details. The only thing I failed to do was clear the cache before rebooting, but it still worked for me.

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  3. Anonymous
    2020-09-14T23:28:14+00:00

    Brilliant!  I think the message is: as far as possible remove all artifacts relating to any previous Outlook for Android installation and start an IMAP installation from scratch.  Cheers, D.

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  4. Anonymous
    2020-09-15T01:52:05+00:00

    I tried the above sequence on my phone with no luck. I did start a Support interaction via the Outlook app itself. a few days ago. They do respond with reasonable steps so far. (no solution though).

    Access this via Help & Feedback, Contact Support.

    Latest version I downloaded is 4.2035.2

    In the meantime I am trying out BlueMail in parallel, sad

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  5. Anonymous
    2020-09-15T15:10:00+00:00

    I as said, I gave up using Outlook for my personal emails with my alternative IMAP provider.

    So I'm now with :

    • professionnal e-mails / Exchange : Outlook
    • personal e-mails / OVH IMAP provider : BlueMail

    I'm discovering BlueMail and find it really cool.

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