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I had been using Outlook for Android successfully for an IMAP account. Recently the app started asking for a password but it rejected the password entered. Multiple attempts to reconfigure settings failed. Worked with mail provider to try new password. Confirmed settings. Continued to fail. Uninstalled Outlook, reconfigure, and try to set up account. Outlook errors out after trying to accept an existing mail account.
I can access the mail account from a WIN10 device running Outlook (Microsoft 365) and using new password. I can access mail using Outlook for Android on my Samsung tablet.
Cannot figure out why Outlook stopped working on the phone and will not let me reinstall the mail account.
My mail account is not an Outlook.com account.
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Still the same here, I'm getting blown off by support that is not reading the whole thread.
I gave up and installed BlueMail.
I finally got them to escalate it. So far they have tried blaming my hosting provider (Bluehost) for not having the domain address, e.g. blahblah.com, in the SSL certificate which connects to boxblah.bluehost.com for the secure connection. That does not explain why it did not work as plain IMAP in insecure mode using mail.blahblah.com and I still have no answer for that.
I'll keep going and keep you all posted.
Appreciate your continued efforts and updates. I have a different hosting provider, but same issues. Clearly that is not the problem!
Having read this (about an overnight update on 4-5 Sep) I repeated the process I reported on 4th Sept (Uninstall Outlook, Reboot, Reinstall Outlook). Setup PlusNet IMAP mydomain email with ports 993/465. All has been working for a week now. Seems like something has been going wrong with the MS/Google/Andoid/Outlook upgrades - so taking it all off, clearing cache, rebooting and putting it back on seems best way to go.