Accessing an IMAP mail account using Outlook for Android on Galaxy S20

Anonymous
2020-08-25T22:18:25+00:00

I had been using Outlook for Android successfully for an IMAP account. Recently the app started asking for a password but it rejected the password entered. Multiple attempts to reconfigure settings failed. Worked with mail provider to try new password. Confirmed settings. Continued to fail. Uninstalled Outlook, reconfigure, and try to set up account. Outlook errors out after trying to accept an existing mail account.

I can access the mail account from a WIN10 device running Outlook (Microsoft 365) and using new password. I can access mail using Outlook for Android on my Samsung tablet.

Cannot figure out why Outlook stopped working on the phone and will not let me reinstall the mail account.

My mail account is not an Outlook.com account.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2020-08-29T12:11:32+00:00

    Hi,

    I opened a ticket using the in-app support.

    Someone asked more details quickly, I'm waiting for the next answer.

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  2. Anonymous
    2020-08-28T21:21:54+00:00

    Try adding your Microsoft account to be able to open the app, even if you don't use the email it lets you get the app open.

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  3. Anonymous
    2020-08-28T21:14:20+00:00

    Thanks. Unfortunately, I cannot open the app to use the "in app support."

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  4. Anonymous
    2020-08-28T21:06:14+00:00

    This happened following the last update on the 24th or 25th, both IMAP accounts I use are no longer accepting the password despite working on all other devices.

    In app support is very slow so be sure to contact them ASAP, they will take up to 24 hours to respond to every question that is asked or piece of info they request.

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  5. Anonymous
    2020-08-28T16:17:11+00:00

    Same issue, what changed?   What a hassle!!!

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