Accessing an IMAP mail account using Outlook for Android on Galaxy S20

Anonymous
2020-08-25T22:18:25+00:00

I had been using Outlook for Android successfully for an IMAP account. Recently the app started asking for a password but it rejected the password entered. Multiple attempts to reconfigure settings failed. Worked with mail provider to try new password. Confirmed settings. Continued to fail. Uninstalled Outlook, reconfigure, and try to set up account. Outlook errors out after trying to accept an existing mail account.

I can access the mail account from a WIN10 device running Outlook (Microsoft 365) and using new password. I can access mail using Outlook for Android on my Samsung tablet.

Cannot figure out why Outlook stopped working on the phone and will not let me reinstall the mail account.

My mail account is not an Outlook.com account.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2020-11-16T17:04:18+00:00

    I have three email accounts in my Outlook app on my Samsung phone. One Gmail, one Hotmail (yes, I still have my original Hotmail account), and one with my service provider Rogers in Canada.

    All three are IMAP and all three worked fine up until about a week and a half ago when my Rogers account just wouldn't sign in for whatever reason. The GMail and Hotmail are still working fine. I tried everything I could find through Google searches with no success.

    What 'did' work for me however was this:

    Rogers uses Yahoo mail as their backbone email hosting service, and they also have this thing called 'App Passwords' which requires specific  email passwords for designated apps so that you're not using your actual Rogers account creds to sign into a third party email app. So, that is 'one' part of the solution. Although, I had originally set this up when I first configured Outlook on my phone, but I tried changing it anyway, still no luck, until I did the following as well

    The 'second' part of the solution was when I deleted the Rogers account in my Outlook then tried recreating it (not uninstalling the app, just deleting the troublesome account), and when I entered my email address, I selected Advanced settings and noticed that Outlook had automatically detected the Yahoo mail server addresses mail.yahoo.com for both IMAP and SMTP, but it also filled in automatically 'android' as a prefix. ie.

    android.imap.mail.yahoo.com

    and

    android.smtp.mail.yahoo.com

    I am 99.99% sure that when I originally configured Outlook I had only used imap.mail.yahoo.com and smtp.mail.yahoo.com, but now out of the blue it seems to require the 'android' prefix??

    I'm pretty sure this is a very unique set of requirements for my specific situation, but I figured I'd just let others know that this is what worked for me and maybe might work for them.

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  2. Anonymous
    2020-10-25T09:23:45+00:00

    Same Outlook Problem here!

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  3. Anonymous
    2020-10-10T08:54:29+00:00

    Well, same happened to me again (yesterday) - as I've reported earlier in this string.  This is an awfully unstable app!  Clearly Microsoft dont care about IMAP customers!  Have they heard of BrowserStack or other cross platform test platforms?

    How do we get this noticed by Microsoft?

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  4. Anonymous
    2020-10-08T11:07:17+00:00

    The IMAP accounts on my phone and tablet all stopped working yesterday without having touched any of the account settings for quite some time.  The app did not allow to open the account settings anymore either.

    Followed the advice on this thread and removed the app on both devices, rebooted,reinstalled the app and re-entered the same old account settings.

    All seems to be working fine again, but what a miserable unstable piece of code and support for an app that has been downloaded 100 million times according to the app store.

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  5. Anonymous
    2020-10-01T05:40:31+00:00

    By dumb ‘luck’ while trying to add my IMAP account for the 100th time I forgot to add the ‘Description’ (where you usually put the name you want displayed for your account) and *pling* it worked... 

    No idea if that could be the real root cause (then there would be a massive bug in the app) or that I was just lucky...

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