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I had been using Outlook for Android successfully for an IMAP account. Recently the app started asking for a password but it rejected the password entered. Multiple attempts to reconfigure settings failed. Worked with mail provider to try new password. Confirmed settings. Continued to fail. Uninstalled Outlook, reconfigure, and try to set up account. Outlook errors out after trying to accept an existing mail account.
I can access the mail account from a WIN10 device running Outlook (Microsoft 365) and using new password. I can access mail using Outlook for Android on my Samsung tablet.
Cannot figure out why Outlook stopped working on the phone and will not let me reinstall the mail account.
My mail account is not an Outlook.com account.
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Once again... It still looks like MS has yet to fix this app more than a year later. These problems still persist (also on my Galaxy S10). In the meantime many of us have got comfortable with other apps that work effortlessly and without glitches. It's incredible that MS seems to be unable or unwilling to get the job done !!! ???
Very simple Outlook for Android forces the use of Secure Password Authentication(SPA) when logging in; however, SPA does not and cannot work since it not supported over SSL or TLS IMAP connections. It is now standard operating procedures to block ALL non-encrypted connections for IMAP. Microsoft should be fully aware of this since Microsoft was the the co-author of the RFC that says not to allow unencrypted IMAP connections.
So you help create a global rule for everyone to follow that says do not allow unencrypted IMAP connections, then modify your mobile email application to use Secure Password Authentication that is only supported on unencrypted IMAP connections prohibited by the rule you want everyone to follow.
Am I missing something here????
I have three email accounts in my Outlook app on my Samsung phone. One Gmail, one Hotmail (yes, I still have my original Hotmail account), and one with my service provider Rogers in Canada.
All three are IMAP and all three worked fine up until about a week and a half ago when my Rogers account just wouldn't sign in for whatever reason. The GMail and Hotmail are still working fine. I tried everything I could find through Google searches with no success.
What 'did' work for me however was this:
Rogers uses Yahoo mail as their backbone email hosting service, and they also have this thing called 'App Passwords' which requires specific email passwords for designated apps so that you're not using your actual Rogers account creds to sign into a third party email app. So, that is 'one' part of the solution. Although, I had originally set this up when I first configured Outlook on my phone, but I tried changing it anyway, still no luck, until I did the following as well
The 'second' part of the solution was when I deleted the Rogers account in my Outlook then tried recreating it (not uninstalling the app, just deleting the troublesome account), and when I entered my email address, I selected Advanced settings and noticed that Outlook had automatically detected the Yahoo mail server addresses mail.yahoo.com for both IMAP and SMTP, but it also filled in automatically 'android' as a prefix. ie.
android.imap.mail.yahoo.com
and
android.smtp.mail.yahoo.com
I am 99.99% sure that when I originally configured Outlook I had only used imap.mail.yahoo.com and smtp.mail.yahoo.com, but now out of the blue it seems to require the 'android' prefix??
I'm pretty sure this is a very unique set of requirements for my specific situation, but I figured I'd just let others know that this is what worked for me and maybe might work for them.