When users open a message in its own window that has a pdf attachment and replies or forwards the message; when they close the original window, outlook prompts "The properties of the message <email_subject> have been changed. Want to save your changes to this message?" Steps to recreate this issue: Message must have pdf or txt attachment Open the original message in its own window Reply-to or forward the message Closing original message that was previously opened in its own window Attempts to disable add-ins or running outlook in safe-mode do not resolve this issue.

Hi All， First, apologize for the inconvenience caused by this problem in Outlook Client. Microsoft has realized this issue and the dedicated outlook teams are working on this problem to fix it. It is a known issue in the current Outlook Clients, and a fix will be released to Office version 2106 on 2021/6/17. For the affected users please navigate to Outlook Web App as temporary workaround and wait for the new fix release with some more patience, thanks. For more details, please refer to <a href="https://support.microsoft.com/en-us/office/-the-properties-of-the-message-have-been-changed-prompt-when-forwarding-replying-in-outlook-c42f5eec-382e-4521-bee4-72f7625460db?ui=en-US&rs=en-US&ad=US" title="https://support.microsoft.com/en-us/office/-the-properties-of-the-message-have-been-changed-prompt-when-forwarding-replying-in-outlook-c42f5eec-382e-4521-bee4-72f7625460db?ui=en-US&rs=en-US&ad=US" rel="ugc nofollow">"The properties of the message have been changed" prompt when forwarding/replying in Outlook . Thanks for your understanding and patience. Best Regards, Oliver

Hello Sir, Thanks for your post in Microsoft community. We appreciate you for providing breif steps and version details regarding your issue and thank you for good wishes. To assist you in this case, would like to confirm when this issue start to occurs? Besides this, do you have installed any antivirus software on your system? If so, request you to please kindly try to disabling the integration of the antivirus software in Outlook (or simply disable Antivirus software) and then check if it makes any difference. Verify Outlook replies, forward and save message settings by follow the below steps. Try going into Outlook > File tab > Options and select Mail . In the Replies and forwards area , verify that when replying and forwarding a message is selected with Include original message text . In the Save message area , verify that use “ Unicode format” is checked . Also make sure that "when replying to a message that is not in the inbox, save the reply in the same folder" is unchecked . Screenshot for your reference: Try to Quick repair your Office by Control Panel > Go to Programs\Programs and Features > Select Microsoft 365 Apps for enterprise > right click and select change > Click on Quick repair . (Before doing such repair activity, we suggest you to kindly take back up of your entire mailbox data) If still issue occurs, we need to narrow down it, so for further checking, request you to please kindly provide your entire Office account page screenshot (with remove your email id) to check your entire Office product details. Your co-operation will be highly appreciated and thank you so much for your precious time. Stay safe and healthy. Regards, Ankita Vaidya

Are you using the Adobe Send and Track addin? Do you have the option enabled to add properties to attachments to reply with changes in File > Options > Trust Center Attachment handling.

Hi Ankita, Thank you for the quick response. I apologize for my delayed response, as I did not receive email notification that anyone had replied to my question. I have confirmed all the settings you mentioned are set properly and ran a quick repair & disabled antivirus to not much avail. FYI, this is occurring with multiple users (6 confirmed, likely more) in our organization, so I assure you this issue is not isolated to my machine. Here is screen-shot of Office account page: Thank you & God bless :)

Hey Diane, Thank you for taking a crack at this. We do not have that specific addin. We have tried disabling all addins to no avail. That trust center attachment setting is not checked. I even tried enabling and then re-disabling it to see if that would have an effect, but this did not resolve the issue. Surely this issue is above the local level, as 6 users on our network have confirmed they're having the same issue, which likely means a lot more are experiencing it and just not reporting. Thanks again & God bless :)

"The properties of the message have been changed" prompt when forwarding/replying in Outlook

Anonymous

When users open a message in its own window that has a pdf attachment and replies or forwards the message; when they close the original window, outlook prompts "The properties of the message <email_subject> have been changed. Want to save your changes to this message?"

Steps to recreate this issue:

Message must have pdf or txt attachment
Open the original message in its own window
Reply-to or forward the message
Closing original message that was previously opened in its own window

Attempts to disable add-ins or running outlook in safe-mode do not resolve this issue.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi All，

First, apologize for the inconvenience caused by this problem in Outlook Client. Microsoft has realized this issue and the dedicated outlook teams are working on this problem to fix it. It is a known issue in the current Outlook Clients, and a fix will be released to Office version 2106 on 2021/6/17. For the affected users please navigate to Outlook Web App as temporary workaround and wait for the new fix release with some more patience, thanks. For more details, please refer to "The properties of the message have been changed" prompt when forwarding/replying in Outlook.

Thanks for your understanding and patience.

Best Regards,

Oliver

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157 additional answers

Anonymous

2021-05-22T03:00:08+00:00
Hello Sir,

Thanks for your post in Microsoft community.

We appreciate you for providing breif steps and version details regarding your issue and thank you for good wishes.

To assist you in this case, would like to confirm when this issue start to occurs?

Besides this, do you have installed any antivirus software on your system? If so, request you to please kindly try to disabling the integration of the antivirus software in Outlook (or simply disable Antivirus software) and then check if it makes any difference.

Verify Outlook replies, forward and save message settings by follow the below steps.
- Try going into Outlook > File tab > Options and select Mail.
- In the Replies and forwards area, verify that when replying and forwarding a message is selected with Include original message text.
- In the Save message area, verify that use “Unicode format” is checked. Also make sure that "when replying to a message that is not in the inbox, save the reply in the same folder" is unchecked.
- Screenshot for your reference:
Try to Quick repair your Office by Control Panel > Go to Programs\Programs and Features > Select Microsoft 365 Apps for enterprise > right click and select change > Click on Quick repair. (Before doing such repair activity, we suggest you to kindly take back up of your entire mailbox data)

If still issue occurs, we need to narrow down it, so for further checking, request you to please kindly provide your entire Office account page screenshot (with remove your email id) to check your entire Office product details.

Your co-operation will be highly appreciated and thank you so much for your precious time.

Stay safe and healthy.

Regards,

Ankita Vaidya
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Diane Poremsky MVP 17,526 Reputation points MVP Volunteer Moderator

2021-05-22T03:54:33+00:00

Are you using the Adobe Send and Track addin?

Do you have the option enabled to add properties to attachments to reply with changes in File > Options > Trust Center Attachment handling.
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Anonymous

2021-05-26T16:14:12+00:00

Hi Ankita,

Thank you for the quick response. I apologize for my delayed response, as I did not receive email notification that anyone had replied to my question.

I have confirmed all the settings you mentioned are set properly and ran a quick repair & disabled antivirus to not much avail. FYI, this is occurring with multiple users (6 confirmed, likely more) in our organization, so I assure you this issue is not isolated to my machine. Here is screen-shot of Office account page:

Thank you & God bless :)
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2 people found this answer helpful.

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Anonymous

2021-05-26T16:29:02+00:00

Hey Diane,

Thank you for taking a crack at this. We do not have that specific addin. We have tried disabling all addins to no avail. That trust center attachment setting is not checked. I even tried enabling and then re-disabling it to see if that would have an effect, but this did not resolve the issue.

Surely this issue is above the local level, as 6 users on our network have confirmed they're having the same issue, which likely means a lot more are experiencing it and just not reporting.

Thanks again & God bless :)
Was this answer helpful?

0 comments No comments