"The properties of the message have been changed" prompt when forwarding/replying in Outlook

Anonymous
2021-05-21T21:28:23+00:00

When users open a message in its own window that has a pdf attachment and replies or forwards the message; when they close the original window, outlook prompts "The properties of the message <email_subject> have been changed. Want to save your changes to this message?"

Steps to recreate this issue:

  • Message must have pdf or txt attachment
  • Open the original message in its own window
  • Reply-to or forward the message
  • Closing original message that was previously opened in its own window

Attempts to disable add-ins or running outlook in safe-mode do not resolve this issue.

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2021-06-16T08:16:59+00:00

Hi All，

First, apologize for the inconvenience caused by this problem in Outlook Client. Microsoft has realized this issue and the dedicated outlook teams are working on this problem to fix it. It is a known issue in the current Outlook Clients, and a fix will be released to Office version 2106 on 2021/6/17. For the affected users please navigate to Outlook Web App as temporary workaround and wait for the new fix release with some more patience, thanks. For more details, please refer to "The properties of the message have been changed" prompt when forwarding/replying in Outlook.

Thanks for your understanding and patience.

Best Regards,

Oliver

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  1. Anonymous
    2021-06-11T17:20:53+00:00

    Do we have any idea of WHEN it will be released. We are all waiting with baited breath (and a bunch of drafts.....)

    You can get it now. You just have to switch to insider mode.

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  2. Anonymous
    2021-06-11T17:08:20+00:00

    Do we have any idea of WHEN it will be released. We are all waiting with baited breath (and a bunch of drafts.....)

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  3. Anonymous
    2021-06-11T16:49:46+00:00

    Our support ticket with Microsoft says it'll be fixed in version 2106 of Outlook. I'm not sure what the build number will be as it's not out yet.

    From MS:

    This is a known issue that will be fixed in the 2106 version of Outlook. We want to update to the latest available version of Outlook as this will be fixed then. You can find the updates here: Update history for Microsoft 365 Apps (listed by date) - Office release notes | Microsoft Docs.

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  4. Anonymous
    2021-06-11T16:01:29+00:00

    Outlook is now closing the original email as is should, however, a draft of the original email is still being saved in the Draft folder. Time to figure that one out now!

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