"The properties of the message have been changed" prompt when forwarding/replying in Outlook

Anonymous
2021-05-21T21:28:23+00:00

When users open a message in its own window that has a pdf attachment and replies or forwards the message; when they close the original window, outlook prompts "The properties of the message <email_subject> have been changed. Want to save your changes to this message?"

Steps to recreate this issue:

  • Message must have pdf or txt attachment
  • Open the original message in its own window
  • Reply-to or forward the message
  • Closing original message that was previously opened in its own window

Attempts to disable add-ins or running outlook in safe-mode do not resolve this issue.

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2021-06-16T08:16:59+00:00

Hi All，

First, apologize for the inconvenience caused by this problem in Outlook Client. Microsoft has realized this issue and the dedicated outlook teams are working on this problem to fix it. It is a known issue in the current Outlook Clients, and a fix will be released to Office version 2106 on 2021/6/17. For the affected users please navigate to Outlook Web App as temporary workaround and wait for the new fix release with some more patience, thanks. For more details, please refer to "The properties of the message have been changed" prompt when forwarding/replying in Outlook.

Thanks for your understanding and patience.

Best Regards,

Oliver

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  1. Anonymous
    2021-06-14T10:05:24+00:00

    This was confirmed as a bug, they are working on a new release/update. Once available it should be posted here so we can try the update.

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  2. Anonymous
    2021-06-14T04:29:44+00:00

    HI

    i found this issue since last week.

    it is still happen to all my user.

    it is very annoying and keep prompt whenever close/ reply message.

    please escalate to your outlook team, suspect their update cause it.

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  3. Anonymous
    2021-06-13T20:02:50+00:00

    Good afternoon: I have tried all that you suggested above. My system uses two antivirus software: One is called Windows security and the other is Bitdefender plus. I am unable to turn off Bitdefender.

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  4. Anonymous
    2021-06-11T23:19:06+00:00

    Hi all,

    The fix has been checked in and will go out in the next update. We don't know for sure when that update will go out but I am hoping for next week, week of 6/14. The update will still be Version 2105 with the fix build. I'll monitor status closely next week and report back as soon as I know the fix build will go out.

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