"The properties of the message have been changed" prompt when forwarding/replying in Outlook

Anonymous
2021-05-21T21:28:23+00:00

When users open a message in its own window that has a pdf attachment and replies or forwards the message; when they close the original window, outlook prompts "The properties of the message <email_subject> have been changed. Want to save your changes to this message?"

Steps to recreate this issue:

  • Message must have pdf or txt attachment
  • Open the original message in its own window
  • Reply-to or forward the message
  • Closing original message that was previously opened in its own window

Attempts to disable add-ins or running outlook in safe-mode do not resolve this issue.

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2021-06-16T08:16:59+00:00

Hi All，

First, apologize for the inconvenience caused by this problem in Outlook Client. Microsoft has realized this issue and the dedicated outlook teams are working on this problem to fix it. It is a known issue in the current Outlook Clients, and a fix will be released to Office version 2106 on 2021/6/17. For the affected users please navigate to Outlook Web App as temporary workaround and wait for the new fix release with some more patience, thanks. For more details, please refer to "The properties of the message have been changed" prompt when forwarding/replying in Outlook.

Thanks for your understanding and patience.

Best Regards,

Oliver

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  1. Anonymous
    2021-06-14T13:30:41+00:00

    Thank you Diane. Really do not understand how these changes happen. I really, really, really hate Windows10. I can say this because, thankfully, you do not work for Microsoft. I will stick it out another week or two.

    Stay safe/

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  2. Diane Poremsky MVP 17,526 Reputation points MVP Volunteer Moderator
    2021-06-14T13:10:02+00:00

    At this time, you need to "upgrade" to the insider build v2016- but if you can tolerate it for a few more days, the fix should be released for v2015 within a week or so per Gabe in this post: "The properties of the message have been changed" prompt when forwarding/replying in Outlook (page=15) (Gabriel Bratton Replied on June 11, 2021)

    >>

    The fix has been checked in and will go out in the next update. We don't know for sure when that update will go out but I am hoping for next week, week of 6/14. The update will still be Version 2105 with the fix build. I'll monitor status closely next week and report back as soon as I know the fix build will go out.

    >>

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  3. Anonymous
    2021-06-14T12:57:28+00:00

    Hello Ankita.

    After checking all my settings as suggested and rebooting twice now, I keep getting asked to save properties when replying and or forwarding my emails. Help

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  4. Anonymous
    2021-06-14T10:13:28+00:00

    It is already available! You just have to switch to Office Insider and you get version 2106 which is fixed.

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