Reply header missing when reply or forward

Anonymous
2021-07-15T14:26:22+00:00

I has been using Microsoft 365 on my Macbook Air since early this year. It has been working perfectly all this while until recently i found that sender's header missing when i reply or forward some of the emails.

Not sure what happens, it doesn't show something like following ( the header below the signature and line below )

Regards,

My name

________

From : xxxxx

Date : xxxx

To : xxxx

Cc : xxxxx

Subject : xxxxx

I had checked my Preference->Composing, both HTML and Plaintext are correctly selected with header.

Strange is only happens to some emails, not sure why. Any one experience before and can help?

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-09-15T02:54:01+00:00

Problem finally appears to have been resolved in version 16.53 released today. Hurrah!

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  1. Anonymous
    2021-09-13T16:56:34+00:00

    I am attempting to assist someone who has had to put up with this issue since Mid July.

    What is the latest on this issue?

    When is the fix expected to be released?

    Thanks much,

    Denis

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  2. Anonymous
    2021-09-14T02:21:04+00:00

    Hoping we have an answer soon as I've had to switch to Apple Mail and it's been a headache.

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  3. Anonymous
    2021-09-14T15:03:07+00:00

    This input from Microsoft is particularly unhelpful, bordering on deceptive. It says that Microsoft knows the product is defective, that it's team is "on top of the issue", but no timeline is available. What does "on top of the issue" mean if no timeline is available? How can one be "on top of the issue" if one does not know when the issue will be repaired. If my kid says he is hungry and there is no food in the house and I say "I am on top of that issue but I don't know when you will have any food", have I really said anything? Worse, haven't I really misused the phrase "on top of the issue"?

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