Reply header missing when reply or forward

Anonymous
2021-07-15T14:26:22+00:00

I has been using Microsoft 365 on my Macbook Air since early this year. It has been working perfectly all this while until recently i found that sender's header missing when i reply or forward some of the emails.

Not sure what happens, it doesn't show something like following ( the header below the signature and line below )

Regards,

My name

________

From : xxxxx

Date : xxxx

To : xxxx

Cc : xxxxx

Subject : xxxxx

I had checked my Preference->Composing, both HTML and Plaintext are correctly selected with header.

Strange is only happens to some emails, not sure why. Any one experience before and can help?

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-09-15T02:54:01+00:00

Problem finally appears to have been resolved in version 16.53 released today. Hurrah!

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  1. Anonymous
    2021-07-20T02:12:47+00:00

    Same thing for me running Outlook for Mac 16.51.

    System:

    • MacOS Big Sur 11.3
    • MacBook Pro 2020
    • Outlook for Mac 16.51 (21071101)
    • MS Exchange Account

    Debugging:

    • Preferences > Composing > Settings for both HTML and Plain Text are correct
    • this does not seem to affect all emails, but only some
    • after testing this I found that it always affects emails with images in the body
    • plain text emails without images work fine
    • html emails without images work fine

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  2. Anonymous
    2021-07-20T22:09:45+00:00

    Hi All,

    Sorry for the inconvenience cause by the issue. Given the situation, we suggest you please use the contact support option to get the dedicated support within the Outlook for Mac to report this issue. Open Outlook and select Help > Contact Support.

    Regarding this point, we would truly appreciate your kind understanding.

    Best regards,

    Shyamal

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  3. Anonymous
    2021-07-21T16:23:09+00:00

    I have tried to contact the Help-Contact Support, and have not gotten a response. I sent in screen shots and a description. This is really hurting my productivity.

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  4. Anonymous
    2021-07-22T20:08:22+00:00

    This is so frustrating. I am having the same issue as of this morning, 07.22.21.

    I need to be able to include the header information when responding. And it's only happening on some emails.

    I updated my mac last night to MacOS Big Sur Version 11.5. Did anyone else update theirs? That's the only thing different happening on my end.

    I've restarted Outlook (I'm on the 'old outlook', I'm not able to use the 'new outlook') mode. I've restarted my computer. Still happening.

    Outlook version is 16.51 and I have the same response settings selected as the other users.

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