Reply header missing when reply or forward

Anonymous
2021-07-15T14:26:22+00:00

I has been using Microsoft 365 on my Macbook Air since early this year. It has been working perfectly all this while until recently i found that sender's header missing when i reply or forward some of the emails.

Not sure what happens, it doesn't show something like following ( the header below the signature and line below )

Regards,

My name

________

From : xxxxx

Date : xxxx

To : xxxx

Cc : xxxxx

Subject : xxxxx

I had checked my Preference->Composing, both HTML and Plaintext are correctly selected with header.

Strange is only happens to some emails, not sure why. Any one experience before and can help?

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2021-09-15T02:54:01+00:00

Problem finally appears to have been resolved in version 16.53 released today. Hurrah!

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  1. Anonymous
    2021-08-19T16:49:05+00:00

    From support:
    I was able to go through this and have found that there is a report already filed on this issue, I shall have your ticket added to the report. For now, we do not have any ETA on the fix. Rest assured, our product engineering team is on top of the issue. Having said this, I shall now be closing this ticket. Incase you need any further assistance with Outlook for Mac, please do get back to us and we will be happy to help you. Once again thank you for contacting Outlook for Mac support.

    Thanks, looking forward for the fixes.

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  2. Anonymous
    2021-08-19T15:16:34+00:00

    From support:
    I was able to go through this and have found that there is a report already filed on this issue, I shall have your ticket added to the report. For now, we do not have any ETA on the fix. Rest assured, our product engineering team is on top of the issue. Having said this, I shall now be closing this ticket. Incase you need any further assistance with Outlook for Mac, please do get back to us and we will be happy to help you. Once again thank you for contacting Outlook for Mac support.

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  3. Anonymous
    2021-08-05T09:09:59+00:00

    Thank you PAW_Hampton

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  4. Anonymous
    2021-08-04T18:07:04+00:00

    I've updated everything, checked all settings, etc, and this is still happening on my end. I wish Microsoft would do something to fix this bug. 

    The same exact thing is happening on another thread which they started on July 24, 2021!!! The same issue: 

    https://answers.microsoft.com/en-us/msoffice/forum/all/outlook-for-mac-v1651-reply-or-forward-message/e045cce8-f363-4eb2-9038-96476480e7a9

    The issue was happening back in 2018: 

    https://answers.microsoft.com/en-us/msoffice/forum/all/no-more-display-of-original-headers-when/bb88df23-dbaf-4b59-a488-a3e603461f2b

    Issue happening in the past when using a different language (?):

    https://answers.microsoft.com/en-us/msoffice/forum/all/outlook-macos-reply-or-forward-message-header-is/01361b76-47c5-495f-a1cc-640477fc9715

    And again:

    https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-outlook-per-mac-reply-and-forward-emails/3ca2005f-7354-480c-9b6f-e7abf975261b?page=2

    Many others are likely dealing with the same issue, whether they've started other threads, contacted support, or don't know where to look for help. Please, when will Microsoft fix the issue?!?!

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