Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2021-08-25T14:25:27+00:00

    Welcome to the club.

    Mine is almost 2 years in the making and still no solution on the horizon.

    I now use BlueMail without a glitch.

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  2. Anonymous
    2021-08-25T15:27:14+00:00

    My Samsung app is working fine, I use Outlook for work (365)
    I think Microsoft are genuinely embarrassed to the level of not admitting to this issue, obviously not tested in QA. I suspect a silent update in a few days.

    The worst part is you wake in the morning thinking someone has hacked your email and changed the password.

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  3. Anonymous
    2021-08-25T16:14:02+00:00

    We (hubbie and I) are experienced at being retired. During professional working years MS Office was go to app for me and it was natural to continue that with 365 after retirement. Thx for your input. I too had that 'hacked' feeling which is NOT fun. (Listening MS? No not Multiple Sclerosis, MicroSoft... don't ask me the difference!!! LOL!)

    Hubbie finally resolved issue for us by uninstalling, restarting Samsung, re-installing which included adding all our email addresses...ugh, I am grateful that he did that. It took 3 attempts, so be patient and have all that secret stuff in front of you!

    So one and all, the work around is to un-install, restart, re-install, re-add main accounts and jump up and down 7 times, turn around 11 times and face the rising sun! Hoping that all goes well!!!

    (Well, I may have gone too far with that, but it sure seems that way. So Much for AI....whose IQ is in single digits! LOL!)

    Good luck all!!!

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  4. Anonymous
    2021-08-25T16:49:48+00:00

    I guess Microsoft is focused solely on supporting business applications, like Exchange mail. IMAP is simply not worth it to them. Judging by the growth of their cloud services and the stock price, seems like they are right.

    I use Outlook for my business email and Mail (Google's Android app) for both Yahoo and IMAP accounts

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  5. Anonymous
    2021-08-25T16:55:22+00:00

    Unfortunately, the Rising Sun refuses to Rise - it keeps on wanning!

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