Outlook Android app cannot login IMAP email server.

Mine is not working... Is yours really working? 

After trying several port configurations and being able to add the mweb.co.za account every time BUT not being able to download folders in the inbox or send outgoing email, I tried the following:

 * Removed the mweb account from Outlook 

 * Shut down and restart my phone 

 * Restart Outlook 

 * Added account using the advanced settings 

 * Added IMAP settings but did not specify any port 

 * Added SMTP settings but didn't specify port. 

Account added successfully. Folders downloaded and email history available. 

Sending emails out is still not working. 

Hi Spikes.

Is MWeb IMAP still working for you?

I'm also with MWeb but my email extension is ...@iafrica.com.

IMAP worked for me till October 2020 then stopped.

Since then, I've been using POP3 unfortunately which has also now stopped working.

What used to work for me was imap.iafrica.com:143 and smtp.iafrica.com:587.

MWeb said I should use imap.mweb.co.za:143 and smtpauth.mweb.co.za:587

Trying it without port numbers I get a Timed-Out message.

Could I please ask, what settings did you use?

Thanks. Your response would be appreciated.

Baie dankie. Groete George

I've installed the latest version.

I can still receive emails for the IMAP accounts which I already have configured in the App but am still unable to send.

I am unable to add an additional IMAP account provided via my ISP

I get the error:-

"Log-In Error

The connection to your email server timed out. Please check your email settings"

Doesn't matter whether I configure manually or automatically and I know for a fact that the email settings are correct. I do this for a living.

Lets face it. It's apparent that Microsoft have zero interest in resolving the issue. A huge company, one of the richest in the world, that can write a whole Operating system for Servers, businesses and home use could fix a simple email issue in 5 minutes if they wanted to, although I have to say I'm bewildered as to why not.

I continue to use the Mobile app as it works fine with my outlook.com address and it allows me to sync my calendar with Office 365 on my desktops.

But for email addresses provided via my ISP I have to use alternative apps on my phone

Hi

I am on the latest version and still can't log in. I also get the error:

"The connection to your mail server timed out” error in Outlook

Doing further research I found a current Microsoft document that directly refers to this issue and the problem lies with our ISP's certification and that

 Both TLS 1.0 and 1.1 are deprecated. Outlook for iOS and Outlook for Android now block users from signing into an environment that uses TLS 1.1 or 1.0. They support only versions of Exchange Server and operating system environments that use TLS 1.2 or later versions.

If your operating system currently uses TLS 1.2, the issue might be caused by an expired TLS certificate.

Here is the link to the document:

“The connection to your mail server timed out” error in Outlook for iOS or Outlook for Android - Exchange | Microsoft Docs

Hope this helps.

Ciao

I am extremely disappointed in Microsoft over this issue. It has been ongoing for more than 5 years now and they still have not added a field for setting SSL when adding an email account to the Outlook app for Android. I don't get it?

4.18.21

This started yesterday and now I dont have my work email on my phone. I am trying to figure out how to fix this. I have all the steps above and even contact support, yet nothing is working.

Does anyone have a different solution?

I have been battling with this issue for almost a year now. I had my ISP in a spin, testing all their settings, certificates, TLS versions etc only to ascertain that all their settings were in order.

Certification is up to date

TLS version is 1.2 upwards

All ports operational

They even examined all my email addresses in case they had a problem.

All tested OK! No issues whatsover - only with Outlook for Android!

I then decided to test everything with a alternative email app - BlueMail.

And was I pleasantly surprised?

It worked perfectly!

Both my ISP accounts that Outlook Android app had issues with, worked perfectly - seamlessly.

They both accepted my imap, smtp and port numbers immedietly, connected the accounts and send and receive without any issues.

I wonder why can't the Outlook Android app work like that?

If Outlook for dektop can, then what is the issue with the Outlook app for Android?

Do yourselves a favour - try BlueMail! (and I was an Outlook Android fan)