Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2021-01-18T11:15:28+00:00

    I guess the PM in charge must first push the issue higher in the bug list.....perhaps there aren't simply not enough users affected (except you & me, how many users are still on IMAP ?)

    IMAP is still the only protocol that works for personal non-freemail email accounts. IMAP works in any other email client, including the Microsoft's stock Mail app in Windows 10. Why is so complicated to simply clone its code that works 100% reliable?

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  2. Anonymous
    2021-01-18T17:09:56+00:00

    OfA is still broken in so many ways, whilst other Android email apps work perfectly.

    I've got five mailboxes (1 x Outlook ; 4 x ISP-hosted)

    I've wasting months, days and hours of my life with in-app support. They keep on asking me to do the same things over and over, like send screenshots of the problems, test connectivity, blah blah blah...

    I'm still getting some emails arriving with 'no sender' 'no subject'.

    I still have to enter my password EVERY time i want to check mail on one of my ISP accounts.

    I then always get a pop-up message saying 'server certificate invalid', then it connects.

    I've reset that mailbox countless times.

    I've deleted that account and added it again countless times.

    I've uninstalled and reinstalled OfA countless times.

    How is it possible that i have no problems with other emails apps, and i have no problems with Outlook 365 on my laptop?

    Is it ever going to get fixed?

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  3. Anonymous
    2021-01-19T22:38:20+00:00

    I just found myself in the same situation. I tested it with my own mailserver where I had access to the logs. It seems that the Outlook for Android app can't handle double quotes in the password. If your password contains double quotes, try changing the password. It might fix it. I am also going to contact Microsoft about that issue.

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  4. Anonymous
    2021-01-19T22:49:13+00:00

    I am also going to contact Microsoft about that issue.

    Now we can wait another six years to get it fixed :-)

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  5. Anonymous
    2021-01-19T22:49:22+00:00

    I just found myself in the same situation. I tested it with my own mailserver where I had access to the logs. It seems that the Outlook for Android app can't handle double quotes in the password. If your password contains double quotes, try changing the password. It might fix it. I am also going to contact Microsoft about that issue.

    what exactly double quotes mean?

    thanks

    ll

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