Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2020-12-02T13:38:34+00:00

    It works. Just added new e-mail account. After OK just 1 second and it works.

    But do not put a port at the IMAP server address !!

    Just put a port at the SMTP address. serveraddress:587 or serveraddress:465

    And fill in both password fields!

    But I want to specify a port.

    At my provider receiving imap can work with port 143 (no SSL) or 993 (SSL)

    for sending imap can work with port 25 (no SSL) or 465 (SSL) or 587 (STARTTLS)(TLS)

    How can you tell that you use SSL and not a unsecure connection, if you do not specify a port?

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  2. Anonymous
    2020-12-02T15:16:37+00:00

    But I want to specify a port.

    At my provider receiving imap can work with port 143 (no SSL) or 993 (SSL)

    for sending imap can work with port 25 (no SSL) or 465 (TLS) or 587 (STARTTLS)

    How can you tell that you use SSL and not a unsecure connection, if you do not specify a port?

    Exactly what I've said time and again ...

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  3. Anonymous
    2020-12-03T20:14:07+00:00

    Having the same issue. Tried all the approaches in this thread and none are working for me. I'm going back and forth with "in app support", which has been useless thus far. Of course, when I put the information in GMail phone app it works perfectly ... but for other reasons I would prefer not to use Google.

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  4. Anonymous
    2020-12-03T20:52:08+00:00

    I still can't make this work. 

    Outlook Desktop, Windows Mail client, and Thunderbird all work just fine.

    When I try to add an IMAP account I get the message that says "Please check your email and password and try again." However, I can see a successful login from the phone in both the SMTP (from acompli.net) and the IMAP (from the phone) server logs.

    Arggh.

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  5. Anonymous
    2020-12-03T22:36:30+00:00

    In case this helps , 

    I have OfA Support an IMAP account to work with.  They report that, using version 4.2045. 2, it worked. I tried setting it up again on my device. I still get Login Error. They suggested that I login anyway, rather than "cancel". I did and get a perpetual Downloading Your Message .   Same problem I have with my own IMAP account. Their response is, 

    "we have checked the account and the test confirms that this is an account issue, it can be with the login info or the server settings.

    We can't do anything about that.

    Please let me know if you have any other questions." 

    Then, I pointed out that they were able to add the account.  I asked what settings they used and what version of OfA. The reply was, 

    " I have the same version as you.

    Once I get the error message about the certificate, I tap on "Login" and it works.

    I confirm again that your account can't work correctly as the test that we have made is failed.

    We can't do anything about that, you can check that with your provider.

    Please let me know if you have any other questions."

    I have now requested screenshots of the settings they used .   No answer yet. Please let me know if you have any other questions.

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