Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2020-11-30T17:40:27+00:00

    Just installed the latest version available to me.

    I now can add the imap account again using :993 and :465 ports.

    But the issue of imap folders not being associated with the appropriate app system folders remains.

    Therefor for me imap accounts are still broken as I can not sent or delete an item.

    Again I addressed this to support.

    I got a reply that the issue is now known and that development will address it. No mentioning when the fix can be expected.

    Well, that at least is something.

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  2. Anonymous
    2020-11-30T18:26:31+00:00

    Do you know what version that is?

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  3. Anonymous
    2020-11-30T21:27:29+00:00

    Version:4.2045.2 (42045817)

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  4. Anonymous
    2020-12-01T04:49:53+00:00

    The latest version allows adding my ISP email account. It receives all incoming emails. 

    Outgoing email (new) hangs in outbox. It does eventually disappear from the outbox but doesn't show up in sent mail. The recipient does not receive it. 

    Folders are synchronised. 

    Thus OfA cannot be used.

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  5. Anonymous
    2020-12-01T13:47:09+00:00

    The latest version allows adding my ISP email account. It receives all incoming emails. 

    Outgoing email (new) hangs in outbox. It does eventually disappear from the outbox but doesn't show up in sent mail. The recipient does not receive it. 

    Folders are synchronised. 

    Thus OfA cannot be used. 

    It works. Just added new e-mail account. After OK just 1 second and it works.

    But do not put a port at the IMAP server address !!

    Just put a port at the SMTP address. serveraddress:587 or serveraddress:465

    And fill in both password fields!

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