Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

297 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-11-26T15:29:50+00:00

    I'm still having trouble with the 45.1 version as well.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-11-26T16:59:55+00:00

    OfA support asked me to open testconnectivity.microsoft.com

    The test resolved the server.  Then, it tested SSL certificate.  The diagnostic reports that SSL v3, TLS 1.0, 1.1, and 1.2 are not enabled.  It further states that, for Office 365 (I guess that means OfA?), the server must support at least TLS 1.0.  I checked with my IMAP email service provider and they advise that their server does.

    That said, O for iOS works for me.  I assume that the requirements are the same.

    OfA Support replies that there is a problem with my account or the server settings.  Makes no sense, to me.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-11-26T17:10:56+00:00

    To me it looks like OfA refers to Outlook for Android.

    I like to add that we had no problems with the imap accounts until several weeks.

    Also our imap accounts still work well using the Windows 10 mobile Outlook app and Outlook 2016 on our PC's

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-11-26T17:21:48+00:00

    To me it looks like OfA refers to Outlook for Android.

    I like to add that we had no problems with the imap accounts until several weeks.

    Also our imap accounts still work well using the Windows 10 mobile Outlook app and Outlook 2016 on our PC's

    Exactly. Other email apps work perfectly with the same IMAP settings except OfA. And my old Android Samsung tablet 10.1(2014) on Lollipop the OfA is fine. I will check the OfA version during the day tomorrow.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-11-26T18:28:47+00:00

    Yes, by OfA, I mean Outlook for Android.  So, Ofi is Outlook for iOS?

    Was this answer helpful?

    0 comments