Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

297 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-08-03T20:25:52+00:00

    We have the same problems on multiple phones with the Outlook app.

    However. Our mailserver uses TLS 1.2 and only valid excryption keys are enabled! Even the order is correct.

    And my phone (Pixel 4) stopped at Monday last week. My partners phone (iPhone XS) stoppend on Friday connecting to the same IMAP server. The server supports both TLS and SSL on 465 and 587 and 993 IMAP. But the Outlook app does not give the option to input these. The auto config script on the server is not processed. And in the server log I can see that the app is connecting aq Microsoft IP address and not the domain of the mailserver that I entered. Is all encrypted communications of the Outlook app relayed through MS servers? That is what it looks like!

    And to my surprise, the ? at top right is SETTINGS that normally should be a wheel in applications (even Windows itslef!)

    Henk

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-08-04T06:54:12+00:00

    Hey Henk,

    One of the other areas I couldn't work out was the AutoDiscover processing.

    I was unsure it was even being used.

    But you can suffix the port onto the server address: mail.server.com:993

    I've tried that, but just had a different variation on the logon error.

    Cheers

    Paul

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2020-08-05T15:07:04+00:00

    It seems the latest update of the Android Outlook app solved the issue for some people. But others, including me, keep having the same problem. Are there any updates and can we expect progress on this, or will I be forced to switch to another email app for my IMAP account?

    Thanks

    Christoph

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-08-11T20:59:52+00:00

    I have the same problem.

    V4. 2030.3(42030807)

    Id also like answer to previous question, if this outlook email client routes traffic via some Microsoft server in USA. I've seen unexpected connections to our mailserver

    Was this answer helpful?

    0 comments