Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

297 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-11-17T00:32:56+00:00

    Regarding certain 4.2044.1 that you got, OMS replied to me, 

    "the new version is not yet available in your region, once it's available you will get it."

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-11-18T15:23:19+00:00

    Here is the final refusal of OfA support:

    "I do understand your issue.

    You are unable to add your account with Advanced settings and app is failing that way. Simple is working.

    At this moment this cannot be checked, we have couple of more imprtant issues related to IMAP that are being working at and ticket as yours wont be looked at by engineering team anytime soon since imact does not exist. Your account works with Simple log in, Advanced issue has nothing to do with GDPR complience and therefor we wont be able to assist you further on this issue at this moment."

    ... no comment from my side.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-11-19T00:56:54+00:00

    Simple is working.

    What does that mean?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-11-19T03:34:26+00:00

    Please keep up with the subject. of this thread. It is NOT about site improvement!

    When using the ANDROID OUTLOOK app you have to configure it manually if you want to use a non Microsoft mail server for your mail domain.

    As said earlier:

    1. use the ? on top to open the custom settings
    2. enter the IMAP server with no ports
    3. enter the SMTP server with a port (587 or 465) ... servername:587

    And this still does work for me now after recent updates.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-11-19T15:02:40+00:00

    @gerstebad,  you wrote,

    “ Simple is working. “

     what does this mean?. How does one enter an IMAP Account using Simple method?

    Was this answer helpful?

    0 comments